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Shakespeare's New Place

22 Chapel Street, Stratford-upon-Avon, Warwickshire, CV37 6EP

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Access Guide

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Introduction

  • Services / facilities within the building include a shop, museum and accessible and standard toilets.
  • Services / facilities within the grounds include garden walks and exhibits.

Opening Times and Admission Prices

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Stratford-upon-Avon.
  • Comments View
    • Stratford-upon-Avon rail station is approximately 0.6miles away.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 240cm x 1200cm (7ft 10in x 39ft 4in).
    • On street Blue Badge parking is located in Chapel Street.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 240cm x 1200cm (7ft 10in x 39ft 4in).
    • Standard marked parking bays are located in Chapel Street.
    • There is not a designated drop off point.
  • Comments View
    • Parking in Chapel Street is free for Blue Badge holders.
    • There is a charge for non Blue Badge holders with a maximum stay of 2 hours.

Outside Access (Shop Entrance, Exit and Ticket Office)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The bell is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 94cm (3ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 87cm (2ft 10in).

Level Change (Shop Entrance, Exit and Ticket Office)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is portable.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 80cm (2ft 7in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Outside Access (The Gatehouse Entrance)

  • This information is for the entrance located at the front right of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 97cm (3ft 2in).
  • Comments View
    • This entrance is staffed at all times.
    • Ticket are collected at this entrance and access gained to the New Place.

Level Change (The Gatehouse Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.

New Place Experience

  • Beyond the gatehouse entrance, the visit to the New Place starts with an open area courtyard with exhibits either side.
  • The pathway beyond has a concrete surface leading to His Mind's Eye.
  • Once in the His Mind's Eye area there is seating and exhibits.
  • The surface here is compacted loose gravel chippings.
  • When you leave the area the route takes you to The Knot Garden and The Great Garden.

Parks and Gardens (The Great Garden / The Knot Garden)

  • The park or garden does have footpaths.
  • The path(s) has a / have tarmac, concrete and gravel surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are easy and moderate slopes on the paths.
  • There are bench seats situated along the paths for people to rest.
  • Comments View
    • The tour route takes you from His Mind's Eye section to the great garden.
    • The garden has a tarmacked pathway running around the perimeter of it, with park benches at the side to stop and rest and take in the park grounds.
    • The pathway leads you to a set of 3 steps that leads into The Knot Garden area.
    • Wheelchair users are required to return to the entrance at the great garden and access the knot garden at the accessible entrance point bypassing the steps.
    • Upon leaving the knot garden you then approach the museum entrance at the rear of the venue.

Outside Access (Museum Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).
  • Comments View
    • The doors to the museum entrance are 46m from the gatehouse entrance.
    • The distance given is a direct route to the museum entrance without taking in the gardens tour from the gatehouse entrance.

Level Change (Museum Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.

Counter (Shop / Ticket Counter)

  • The counter is 1m (3ft 3in) from the entrance.
  • There is not level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not a hearing assistance system.
  • Lighting levels are bright.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the shop area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are available.
  • The availability of touch tours depends on exhibition.
  • Video tours are not available.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, ask a member of staff.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • The flow of the tour requires you to use the first set of modern stairs (photographs 1,2,3) leading to the frist floor exhibits.
    • The older stairs (photographs 5,6,7,8) are at the end of the tour and take you to the shop area and the exit via the shop entrance / exit.
    • The older stairs are medium in height with a handrail to the right.

Lift

  • There is a lift for public use.
  • The lift is located off the main corridor of the museum.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G, 1.
  • The lift is approximately 26m (28yd 1ft) from the museum entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 94cm (3ft 1in).
  • The dimensions of the lift are 112cm x 134cm (3ft 8in x 4ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift gives access to the first floor exhibits.
    • Wheelchairs users are required to use the lift back to the ground floor and the exit / entrance via the shop.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the museum entrance.
    • This accessible toilet is located to the right as you enter via the museum entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 205cm x 260cm (6ft 9in x 8ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 134cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.