Access Guide
Assisted Travel Information
- Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
- Assisted Travel Text Relay service: 18001 0800 028 2878
- Email: [email protected].
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Ticket Office Entrance)
- This information is for the entrance located at the side of platform 1, next to Zara Indian Cuisine.
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 92cm (3ft).
Outside Access (Platform 1 Accessible Entrance)
- This information is for the entrance located on Station Road.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 120cm (3ft 11in).
Level Change (Platform 1 Accessible Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the path leading to the entrance and immediately beyond the entrance.
- The width of the ramp/slope is 125cm (4ft 1in).
Outside Access (Platform 2 Accessible Entrance)
- This information is for the entrance located off Station Road.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 120cm (3ft 11in).
Level Change (Platform 2 Accessible Entrance)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the path leading to the entrance and immediately beyond the entrance.
- The width of the ramp/slope is 140cm (4ft 7in).
Reception (Ticket Office)
- The desk/counter is 7m (7yd 1ft) from the ticket office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There are 2 deep steps with handrails on both sides to access platform 1 from the ticket office.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 10:31 - 06:29.
- There is a ticket office.
- The ticket office is located next to platform 1.
- The ticket office is 12m (13yd 4in) from the platform 1 entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Abellio Greater Anglia.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- If assistance is required you will need to book this in advance via the assisted travel helpline.
Waiting Room - Platform 1
- The waiting room is located on platform 1 close to the platform 1 accessible entrance.
- The door to access the waiting area is single width.
- The door opens automatically away from you.
- The width of the opening is 105cm.
- There is an easy slope in front of the entrance and a slight lip in the doorway.
- The waiting area has seating without armrests.
- There is an announcement screen that can be reviewed from inside the shelter.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located outside the main station.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.