You are on Branch Information. Skip to the next section.

Branch Information

• For opening times and services available in this branch, please visit the London branch page on the Skipton Building Society website.
• There is not a colleague trained in British Sign Language.
• There is a colleague that is a dementia friend.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; large print on request, audio on request and Braille on request.
• There is a/are hearing assistance system(s) available.
• There is a/are hearing assistance system(s) available for the transaction desks , customer meeting rooms and transaction counters.
• For information about the Skipton video appointment service, please visit the Skipton Link page on the Skipton Building Society website

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Farringdon.
  • The nearest underground tube station is Chancery Lane.
  • The nearest DLR station is Bank.
• Parking View
  • The branch does not have its own car park.
  • There is not a designated drop off point.
  • There are no parking facilities available at the branch.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There are fixed bollards on the approach.
  • The bollards have a high visual contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
  • There is a slope with a very slight incline.
• Step(s) View
  • There is/are 3 unmarked step(s), with a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The depth of the step(s) is 55cm.
• Comments View
  • There are 2 to 4 steps from left to right with tactile paving at the top.
  • There is level access to the branch, if approaching from the left, as you face the entrance.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the branch.
  • There is external signage.
  • The sign(s) is/are located above the entrance.
  • The branch is clearly signed with 'Skipton Building Society'.
  • There is not a list of services at the entrance area.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 107cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Branch Internal Access. Skip to the next section.

Branch Internal Access

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet and laminate.
• The lighting levels are good.
• There is a seating area available in the branch.
• Seating in the branch includes; chairs with armrests, sofas and stools.
• There is sufficient space for a wheelchair user to use the seating area.

You are on Transaction Counter. Skip to the next section.

Transaction Counter

• The counter is located ahead as you enter.
• The counter is approximately 6m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• The height and depth of the knee recess is 73cm x 50cm.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is a hearing assistance system at the counter.
• The type of system is a portable loop.
• The hearing system is available only on request.
• The hearing assistance system is not signed.
• Colleagues are trained to use the system.

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• Comments View
  • There are two transaction points at the counter.
  • The portable hearing loop was tested and fully working at time of survey (May 2021).

You are on Customer Meeting Room(s) (Meeting Room 1). Skip to the next section.

Customer Meeting Room(s) (Meeting Room 1)

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• Access to the Room View
  • The room surveyed was Meeting Room 1.
  • Meeting Room 1 is located ahead and to the right.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is medium.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.
  • This is the only meeting room suitable for transactions, if a customer prefers privacy.

You are on Customer Meeting Room(s) (Meeting Room 2). Skip to the next section.

Customer Meeting Room(s) (Meeting Room 2)

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• Access to the Room View
  • The room surveyed was Meeting Room 2.
  • Meeting Room 2 is located ahead and to the left, as you enter.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is medium.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Customer Meeting Room(s) (Meeting Room 3). Skip to the next section.

Customer Meeting Room(s) (Meeting Room 3)

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• Access to the Room View
  • The room surveyed was Meeting Room 3.
  • Meeting Room 3 is located at the rear of the branch.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm.
  • The colour contrast between the external door and wall is medium.
  • The colour contrast between the internal door and wall is medium.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 71cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There is a/are chair(s) with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located at the rear of the branch.
  • This accessible toilet is approximately 15m from the entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 96cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 175cm x 218cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 106cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 124cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm.
  • The height of the towel dispenser is 90cm.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is medium.
  • The contrast between the internal door and wall is medium.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is high.
  • The contrast between the walls and floor is high.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located at the rear of the branch.
  • The female toilet(s) is/are approximately 18m from the entrance.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located at the rear of the branch.
  • The male toilet(s) is/are approximately 19m from the entrance.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.