You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The health centre is located to the south of the centre of South Shields.
    From the A19 take the A194 towards South Shields.
    After approximately 390m, at the roundabout, take the second exit on to Hadrian Way, to continue along the A194 towards South Shields.
    Continue along the A194 for approximately 862m to the next roundabout.
    At the roundabout take the second exit to continue along the A194 (Newcastle Road) towards South Shields.
    After approximately 260m, at the next roundabout, take the second exit to continue along the A194 towards South Shields.
    After approximately 592m, at the next roundabout, take the second exit to continue along the A194 and take the second exit at the next roundabout.
    At the next roundabout take the third exit on to West Way, signposted Sunderland (A1018).
    After approximately 485m, at the roundabout, take the first exit on to Stanhope Road.
    Proceed along Stanhope Road for approximately 730m and turn left just before the traffic lights on to Gordon Street. The health centre is on the right at the end of the street. The car park is on the left opposite the health centre.
    From the A1018 follow the A1018 to South Shields.
    Stay on the A1018 along King George Road and on to Sunderland Road.
    At the Westhoe Fountain roundabout take the first exit on to the B1301, signposted Riverside.
    After approximately 441m, at the roundabout, take the first exit on to the B1298 (Stanhope Parade).
    Take the right hand lane, and after approximately 88m, at the traffic lights, bear right on to Stanhope Road.
    Take the first right on to Gordon Street. The health centre is on the right at the end of the street. The car park is on the left opposite the health centre.
  • There is ample on-site parking opposite the health centre. The car park is for health centre users only and also provides covered parking for mobility scooters.
• By Bus View
  • The nearest bus stop is on Stanhope Parade and is served by bus numbers 1, 8, 17, Crusader 26, Whey Aye 5, Whey Aye 50, and Whey Aye 50A.
    From the bus stop proceed up the hill heading away from the roundabout.
    After approximately 58m, at the traffic lights, bear right on to Stanhope Road. Continue along Stanhope Road for approximately 27m and turn right on to Gordon Street. The health centre is on the right after approximately 98m.
• By Train View
  • The nearest station is Heworth, 7.9 miles away. From the station take the Yellow Line Metro, in the direction of South Shields, to Chichester.
    Alternatively taxis are available from the station.
• By Underground View
  • The nearest metro station is Chichester.
    Exit the station and turn right to reach the pedestrian crossing on Dean Road.
    Cross Dean Road at the crossing and turn left. After approximately 14m, at the roundabout, turn right on to Stanhope Parade.
    Continue along Stanhope Parade for approximately 91m to the traffic lights.
    Continue along Stanhope Road for approximately 27m and turn right on to Gordon Street.
    The health centre is on the right after approximately 98m.
• Useful Links View
  • Bus timetables and service information click here.
  • To view the web page described above click here (opens in new tab).
  • Train timetables and ticket information.
  • To view the web page described above click here (opens in new tab).
  • Metro timetables and service information.
  • To view the web page described above click here (opens in new tab).

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located opposite the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 249cm x 480cm (8ft 2in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
  • Payment signs are not provided.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the main entrance.
• Comments View
  • Mobility scooter parking is available at the front of the car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 107cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 101cm.
• Ramp/Slope Details View
  • The ramp/slope is located on the pathway to the left of the entrance, leading from the car park.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located ahead as you enter the building.
  • The reception point is approximately 6m (6yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is not staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Reception (West View Surgery). Skip to the next section.

Reception (West View Surgery)

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• Reception View
  • The reception point is located to the left as you enter the building.
  • The reception point is approximately 3m (3yd 10in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Reception (Farnham Medical Centre). Skip to the next section.

Reception (Farnham Medical Centre)

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• Reception View
  • The reception point is located at the rear of the main corridor.
  • The reception point is approximately 13m (14yd 8in) from the main entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

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• Access View
  • There is step free access throughout the building via lift(s).
  • There is a slight ramp, with handrails on both sides, for access to Phlebotomy and Podiatry.
  • This ramp is located on the ground floor, at the beginning of the front right corridor of the building and used to access the Phlebotomy and Podiatry departments (photographs 1 and 2).
  • There is a slight ramp, with handrails on both sides, for access to consulting exam rooms 9-12.
  • This ramp is located on the ground floor, in the corridor to the right of the GP surgery waiting area at the and is used to access consulting rooms 9-12.
• Circulation View
  • There are doors in corridors which have to be opened manually.
  • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in walkways and corridors is vinyl and wood.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are provided in some corridors.
  • There is good colour contrast between the walls and floor in the majority of corridors.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is located in the interview room on the ground floor at the rear left of the left hand corridor, just behind the main reception desk.
• Audio View
  • This venue does play background music in public areas.
  • Music is played in the waiting areas.

You are on Waiting Area(s) (GP Surgery Waiting Area). Skip to the next section.

Waiting Area(s) (GP Surgery Waiting Area)

• There is a/are waiting area(s) along the circulation route(s).
• There is bench seating only.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
• This waiting area is located on the ground floor towards the rear of the building and is to the left and right of the main corridor. This waiting area is used for all GP surgeries.

You are on Waiting Area(s) (Sub Waiting Area A). Skip to the next section.

Waiting Area(s) (Sub Waiting Area A)

• There is a/are waiting area(s) along the circulation route(s).
• There is bench seating only.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
• This waiting area is located in the front right corridor and is in the Phlebotomy and Podiatry departments area.

You are on Waiting Area(s) (Sub Waiting Area B). Skip to the next section.

Waiting Area(s) (Sub Waiting Area B)

• There is a/are waiting area(s) along the circulation route(s).
• There is bench seating only.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
• This waiting area is located in the front right corridor and is in the Phlebotomy and Podiatry departments area.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the left hand corridor, just behind the main reception desk.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• There are manual, heavy, single doors to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 105cm x 136cm (3ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Waiting Area(s) (Speech and Language Therapy Waiting Area). Skip to the next section.

Waiting Area(s) (Speech and Language Therapy Waiting Area)

• There is a/are waiting area(s) along the circulation route(s).
• There is bench seating and single seats without armrests.
• There is not sufficient space for a wheelchair user to use the waiting area(s).
• There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
• This waiting area is located on the first floor, to the left as you exit the lift.

You are on Accessible Toilet(s) (Ground Floor). Skip to the next section.

Accessible Toilet(s) (Ground Floor)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located on the ground floor, along the main corridor ahead as you enter.
  • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The dimensions of the accessible toilet are 163cm x 275cm (5ft 4in x 9ft).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 73cm (2ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is a/are coat hook(s).
  • The height of the coat hook is 156cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 81cm (2ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 81cm (2ft 8in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 93cm (3ft 1in).

You are on Accessible Toilet(s) (First Floor). Skip to the next section.

Accessible Toilet(s) (First Floor)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located on the first floor, along the main corridor to the left as you exit the lift.
  • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is heavy.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The dimensions of the accessible toilet are 152cm x 210cm (4ft 12in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 108cm and 119cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 99cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the ground floor, along the main corridor ahead as you enter.
  • The female and male toilets are approximately 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.