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Superstore

Fulham Football Club - Craven Cottage, Stevenage Road, London , SW6 6HH

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • Fulham Football Club is located in West London, off Stevenage Road.
      Access to the surrounding streets on a matchday is restricted by a Traffic Management Order.
      The Traffic Exclusion Zone on matchdays extends along Stevenage Road.
      Access to the stadium (if walking) is via Fulham Palace Road, via various residential streets.
    • Parking around Craven Cottage is extremely limited.
      There is a one-hour maximum stay policy for non-residential pay and display visitors between 9am and 9.30pm on all Monday to Sunday matchdays, including Bank Holidays. On non-matchdays the controlled hours will remain as Monday to Saturday 9am to 5pm.
      Complimentary car parking is available upon request to both home and visiting disabled supporters. As spaces are limited, match-by-match parking can only be reserved on a first come first served basis from 7 days before the date of the fixture by contacting the Club's Disability Liason Officer.
      An accessible shuttle bus service takes supporters between the car park and stadium, both before and after the match. This trip takes no more than 5 minutes, although there may be a short wait at full-time.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • The nearest bus stops are located on Fulham Palace Road.
      From Fulham Palace Road the stadium can be accessed via various residential streets.
  • By Train View
    • The nearest Railway Station is Putney Station.
    • The closest mainline railway station to Craven Cottage is Putney, located on Putney High Street, south of the River Thames.
      Access to the stadium from the station is via; Putney Bridge (A219) then Fulham Palace Road.
      The station is 17 – 35 min walk from the stadium, passing many shops, bars and ATM machines en route.
      The station can be easily reached by train from other railway hubs, including Clapham Junction (5 min) and Waterloo (13 min).
    • For more information on facilities at Putney Station please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Putney Bridge.
    • Putney Bridge is the nearest underground station to the stadium, however there is not step-free access.
      This station is approximately a 10 – 20 min walk from the stadium.
      Exit the station, turn left and follow the road (Ranelagh Gardens). Walk through the underpass into Bishops Park. Follow the path through Bishops Park, along the river until you reach the stadium.
      The nearest underground station with step-free access is Hammersmith.
      This station is approximately a 20 – 40 min walk north-west of the stadium.
      There are two Underground stations, one serving the Hammersmith & City & Circle Lines and the other serving the Piccadilly Line and the District Line.
      Fulham Broadway is an alternative underground station, approximately a 20 – 40 min walk from the stadium. Where possible, supporters seeking to board District Line services should use Putney Bridge station.
    • For more information on Transport for London please click here (opens new tab).

Fulham College Boy's School - Matchday Parking

  • There is no car parking provision at the stadium or in the immediate surrounding area.
  • Complimentary car parking is available upon request to both home and visiting disabled supporters
  • The car park is located at Fulham College Boy's School, which is located on Kingwood Road.
  • Parking spaces are limited and allocated on a match by match basis.
  • Parking spaces can only be reserved from 7 days before the fixture.
  • Parking spaces are allocated on a first come first basis.
  • To book parking spaces please contact the Fulham Football Club Disability Liaison Officer.
  • Within the car park there are two designated parking areas for disabled supporters.
  • The surface of the car park is tarmac.
  • There is step-free access throughout the car park.
  • There are car parking stewards located within the car park who can provide assistance.
  • An accessible shuttle bus service takes supporters between the car park and stadium, both before and after the match. This trip takes no more than 5 minutes, although there may be a short wait at full-time.
  • The accessible shuttle bus has a lift at the rear for wheelchair users and there is space on the bus for wheelchair users.
  • The dimensions of the lift are 90cm x 140cm.

Outer Concourse (Stevenage Road)

  • There is step-free access along the concourse.
    The surface along the concourse varies between block paving, concrete tiles and tarmac.
  • There are food and drink stands along Stevenage Road.
    There are programme stalls along Stevenage Road.
  • On matchdays there is a traffic exclusion zone along Stevenage Road before, during and after kick-off.
  • Clear directional signage is not provided on the concourse.
  • There is not a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Opening Times

  • Monday - Saturday: 9:00 - 17:00.
  • Sunday: 11:00 - 16:00.
  • On matchdays the store is open until kick-off and then re-opens for up to an hour after the final whistle.

Outside Access (Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the Johnny Haynes Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • The doors are permanently held open on matchdays.
    • This entrance can also be used as the exit.

Shop

  • Inside Access View
    • There is not step-free access throughout the aisles.
    • There is a/are step(s) within the aisles.
    • There is limited room to manoeuvre within the aisles.
    • The flooring throughout the aisles is vinyl.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in the majority of areas.
    • Background music is played.
    • The lighting levels are varied.
  • Till(s)/Counter(s) View
    • There is/are 2 till(s)/counter(s) available.
    • There is a/are payment counter(s) and shirt printing counter(s) available.
    • The payment counters are to the right when you enter the store.
      The shirt printing counter is down the steps and to the left.
    • The till(s)/counter(s) is/are not clearly signed.
    • There is step-free access to some of the tills/counters.
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 7m from the entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is not a hearing assistance system at the till(s)/counter(s).
  • Comments View
    • A member of staff will bring items from the lower section for customers who cannot manage the steps.

Step(s) (Lowered Section of Store)

  • There is a/are step(s) located towards the middle of the store.
  • The step(s) is/are used to access the lowered section of the store.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • For customers unable to manage the steps, a member of staff will bring items up from the lowered section.

Exit

  • Exit View
    • This information is for the exit located to the right of the payment counters.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 130cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.