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Surbiton Station

Victoria Road, Surbiton, Surrey, KT6 4PE

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located infront of the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 400cm (11ft 6in x 13ft 1in).
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 22m (24yd 2in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Comments View
    • There are 2 car parks for the station.
    • Access to one car park is off Victoria Road and contains 3 Blue Badge parking bays.
    • Access to the other car park is off Glenbuck Road and contains 1 Blue Badge parking bay.
    • All designated bays have the same dimensions.

Outside Access (Ticket Hall Entrance)

  • This information is for the entrance located on Victoria Road.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 140cm (4ft 7in).

Outside Access (South Bank Road Entrance)

  • This information is for the entrance located on South Bank Road.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 200cm (6ft 7in).

Reception (Ticket Counter)

  • The desk/counter is 10m (10yd 2ft) from the ticket hall entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:20 - 21:45.
    • Tuesday 06:20 - 21:45.
    • Wednesday 06:20 - 21:45.
    • Thursday 06:20 - 21:45.
    • Friday 06:20 - 21:45.
    • Saturday 06:20 - 21:30.
    • Sunday 07:20 - 21:30.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are ticket hall, access bridge and platforms.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located in the corridor to the rear left of the ticket hall and on the access bridge.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are ticket hall, access bridge and platforms.
  • The lift is approximately 20m (21yd 2ft) from the ticket hall entrance.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 145cm (3ft 7in x 4ft 9in).
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are 4 lifts situated in the station. They provide access between the ticket hall, access bridge and all platforms.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located outside the ticket hall entrance.
  • The taxi rank is 8m (8yd 2ft) from the ticket hall entrance entrance.
  • Shops and services within the station include 2 coffee shops. 1 on platforms 1 and 2 and the other on platforms 3 and 4.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1, 2, 3 and 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3 and 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1/2 and 3/4.
    • Accessible toilets are not located on the main station concourse.
  • Comments View
    • There are help points fitted with induction loops situated on all platforms.

Accessible Toilet (Platform 3 and 4)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
    • This accessible toilet is located on platforms 3/4.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 350cm x 300cm (11ft 6in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 300cm (9ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is a similar accessible toilet on platforms 1/2.

Standard Toilet(s) (Platform 3 and 4)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.