Access Guide
Location
- The venue is situated within the centre of the town or city.
- This venue is situated in Sydenham.
- The venue is situated on a road which has a steep gradient.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 1 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 340cm x 520cm (11ft 2in x 17ft 1in).
- The nearest designated bay is 7m (22ft 12in) from the main accessible entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The dropped kerb does not have tactile paving.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Sydenham - Station Approach)
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are light.
- The door opening is 100cm (3ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are light.
- The door opening is 110cm (3ft 7in) wide.
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Comments
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- This entrance opens onto the Ticket Office and Platform 2.
Outside Access (Peak Hill Gardens - Platform 1)
- There is level access into the venue.
- The main doors open (no doors).
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Comments
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- This entrance gives direct access onto Platform 1.
- Alternative access is via the footbridge.
Reception (Ticket Office)
- The reception desk is 5m (16ft 5in) from the front entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
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Comments
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- The ticket office is open Monday to Friday 06:10 - 20:00, Saturday 06:10 - 20:05 & Sunday 08:10 - 15:45.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The train companies operating from within this station are Southern Railway.
- There is a taxi rank at the station.
- The taxi rank is located on Station Approach.
- The taxi rank is 10m (32ft 10in) from the accessible entrance.
- Shops and services within the station include a newspaper and drinks kiosk.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1-2.
- The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- Staff are Text Relay aware.