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Ticket Office

Cardiff City Football Club - Cardiff City Stadium, Leckwith Road , Cardiff, CF11 8AZ

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • To obtain mobility aids please contact the club in advance, so that they can make the necessary arangements.

Getting Here

  • By Road View
    • If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
      Follow the slip-road off the B4267 and take the first left at the roundabout - the Stadium will be on your right hand side. Turn right at the second set of traffic lights and follow the appropriate signage for your dedicated parking space.
    • Parking at Cardiff City Stadium is limited. Parking spaces are predominantly designated to Season Ticket Holders, with the remaining spaces allocated on a first come first served basis. There are alternative parking areas within a short walking distance of the ground.
  • By Bus View
  • By Train View

Car Parking and Drop-off

Outer Concourse

  • There is step-free access around the outer concourse.
    The surface of the flooring is tarmac and block paving.
    The concourse may be congested on matchdays.
    There is a slight ramp which overcomes six steps on either side of the outer concourse, in front of the Grandstand.
  • There are food and drink stands available on matchdays.
    There are program stalls available on matchdays.
    The merchandise shop has a steep slope leading up to it.
  • There is step-free access to the stand entrances.
  • There is a traffic exclusion zone on Sloper Road after the final whistle.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Main Ticket Office - Opening Times

  • Monday to Friday: 09:30 - 17:30.
  • Matchday Saturday: 09:30 - Half Time
  • Non-Matchday Saturday: 09:30 - 15:00.
  • Matchday: 09:30 - Half Time (opening times may vary).

Outside Access (Main Ticket Office - Entrance)

  • Entrance View
    • This information is for the entrance located between the Grandstand and the Canton Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.

Ticket Office(s) (Main Ticket Office)

  • There is/are 3 ticket office(s) located around the stadium.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • Some of the ticket offices are placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at the ticket office(s) with a height of 76cm or below.
  • There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the low/lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.

Exit (Main Ticket Office - Exit)

  • Exit View
    • This information is for the exit located to the left when facing the counter(s).
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.

Ticket Office(s) (Matchday Tickets and Collections)

  • There is/are 3 ticket office(s) located around the stadium.
  • The matchday tickets and collection point is located on the outer concourse of the Canton Stand.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is not a hearing assistance system at the ticket office(s).
  • The ticket office(s) is/are for home supporters.

Ticket Office(s) (Away Supporters)

  • There is/are 3 ticket office(s) located around the stadium.
  • The away supporters ticket office is located on the outer concourse of the Away Stand.
  • The ticket office(s) is/are not clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is not a hearing assistance system at the ticket office(s).
  • The ticket office(s) is/are for away supporters.