Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 033 33 11 1927.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 033 33 11 1920.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 033 33 11 1921.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 033 33 11 1927.
- The email address for parking enquiries is [email protected].
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff receive disability awareness/equality training.
- Food and drink concession staff do receive disability awareness/equality training.
- Car parking attendants do receive disability awareness/equality training.
- Staff do not receive deaf awareness training.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the stadium/near by.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- To obtain mobility aids please contact the club in advance, so that they can make the necessary arangements.
Getting Here
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By Road
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- If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
Follow the slip-road off the B4267 and take the first left at the roundabout - the Stadium will be on your right hand side. Turn right at the second set of traffic lights and follow the appropriate signage for your dedicated parking space. - Parking at Cardiff City Stadium is limited. Parking spaces are predominantly designated to Season Ticket Holders, with the remaining spaces allocated on a first come first served basis. There are alternative parking areas within a short walking distance of the ground.
- If you're travelling to the Stadium by car, access from the M4 is simple. Leave the M4 at junction 33 and take the A4232 towards Cardiff/Barry. Exit the A4232 onto the B4267 turn-off, signposted towards Cardiff City Stadium.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- There are bus stops located on Leckwith Road and Sloper Road.
On matchdays there is a bus stop located next to Car Park C.
On non match days there is a park and ride bus stop located within Car Park B. - For more information on Cardiff City buses please click here (opens new tab).
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By Train
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- The nearest Railway Station is Ninian Parc.
- Ninian Parc Station is located off Leckwith Road, approximately 0.2 miles from the stadium.
- For more information on National Rail Enquiries please click here (opens new tab).
Car Parking and Drop-off
Outer Concourse
- There is step-free access around the outer concourse.
The surface of the flooring is tarmac and block paving.
The concourse may be congested on matchdays.
There is a slight ramp which overcomes six steps on either side of the outer concourse, in front of the Grandstand. - There are food and drink stands available on matchdays.
There are program stalls available on matchdays.
The merchandise shop has a steep slope leading up to it. - There is step-free access to the stand entrances.
- There is a traffic exclusion zone on Sloper Road after the final whistle.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the Family Stand please click here - (new tab).
- For more information on the Grandstand - North please click here - (new tab).
- For more information on the Grandstand - South please click here - (new tab).
- For more information on the Canton Stand please click here - (new tab).
- For more information on the Ninian Stand - Lower Tier please click here - (new tab).
- For more information on the Ninian Stand - Upper Tier - Level 4 please click here - (new tab).
- For more information on the Ninian Stand - Upper Tier - Level 5 please click here - (new tab).
- For more information on the Away Stand please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
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Main Reception / Hospitality
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- For more information on Grandstand Hospitality Main Reception - Level 1 (Ground Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Level 2 (First Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Level 3 (Second Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Fosters Club - Level 3 (Second Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Sony Suite - Level 3 (Second Floor) please click here - (new tab).
- For more information on Grandstand Hospitality - Level 4 (Third Floor) please click here - (new tab).
- For more information on Ninian Stand - Hospitality please click here - (new tab).
- Additional Services View
Main Ticket Office - Opening Times
- Monday to Friday: 09:30 - 17:30.
- Matchday Saturday: 09:30 - Half Time
- Non-Matchday Saturday: 09:30 - 15:00.
- Matchday: 09:30 - Half Time (opening times may vary).
Outside Access (Main Ticket Office - Entrance)
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Entrance
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- This information is for the entrance located between the Grandstand and the Canton Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are single width.
- The width of the door opening is 110cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a member of staff available for assistance at this entrance.
Ticket Office(s) (Main Ticket Office)
- There is/are 3 ticket office(s) located around the stadium.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- Some of the ticket offices are placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are high (110cm+).
- There is sufficient space to write or sign documents on the ticket office(s).
- There is a low section at the ticket office(s) with a height of 76cm or below.
- There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
- There is not a clear knee recess beneath the low/lowered section(s) of the ticket office(s).
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are fixed.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
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Comments
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- The hearing loops are located on counters 1, 2 and 9.
Exit (Main Ticket Office - Exit)
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Exit
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- This information is for the exit located to the left when facing the counter(s).
- The exit area/door is clearly signed internally.
- The exit is step-free.
- There is not a canopy or recess which provides weather protection at this exit.
- The exit door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) automatically (away from you).
- The door(s) is/are single width.
- The width of the door opening is 110cm.
- There is a small lip on the threshold of the exit, with a height of 2cm or below.
- There is a member of staff available for assistance at this exit.
Ticket Office(s) (Matchday Tickets and Collections)
- There is/are 3 ticket office(s) located around the stadium.
- The matchday tickets and collection point is located on the outer concourse of the Canton Stand.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are not placed in front of a background which is patterned.
- The height of the ticket office(s) is/are high (110cm+).
- There is not sufficient space to write or sign documents on the ticket office(s).
- There is not a low section at the ticket office(s) with a height of 76cm or below.
- The ticket office(s) is/are staffed.
- There is not a hearing assistance system at the ticket office(s).
- The ticket office(s) is/are for home supporters.
Ticket Office(s) (Away Supporters)
- There is/are 3 ticket office(s) located around the stadium.
- The away supporters ticket office is located on the outer concourse of the Away Stand.
- The ticket office(s) is/are not clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors at/behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are not placed in front of a background which is patterned.
- The height of the ticket office(s) is/are high (110cm+).
- There is not sufficient space to write or sign documents on the ticket office(s).
- There is not a low section at the ticket office(s) with a height of 76cm or below.
- The ticket office(s) is/are staffed.
- There is not a hearing assistance system at the ticket office(s).
- The ticket office(s) is/are for away supporters.