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Ward 8b

Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4AB

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the main hospital corridor.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01438 285 811.
  • The email address for the Patient Advice and Liaison Service (PALS) is pals.enh-tr@nhs.net.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • No hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • There are wheelchair collection points at all main entrances.

Hospital Parking (Multi-Storey)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of the hospital site.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 81 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 378cm x 689cm (12ft 5in x 22ft 7in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right as you face the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the multi-storey lifts.

Getting To (Ward 8b)

  • Ward 8b is/are located on level 8 of Tower Block.
  • To see the hospital map please click here (opens new tab).
  • Access to Ward 8b is via the Main Entrance.
  • After entering the hospital via the main entrance proceed past reception into the main corridor. Go straight ahead and follow the corridor right to the end. At the end of the corridor turn right into the lift lobby. Take a lift up to level 9 and Ward 9b is to the left as you exit the lift lobby area.
  • There is step free access, via lift, to Ward 8b.
  • Ward 8b is approximately 17m from the Tower Block lifts.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring in corridors with large, repeating patterns that incorporate bold contrasting colours or simulate steps.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located on the east side of the hospital site.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • The width of the door opening is 211cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 172cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • This entrance is open 24hrs.

Other Floors (Tower Block NEW)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 2,3,4,5,6,7,8,9,10,11.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are varied.

Lift (Tower Block)

  • There is a lift for public use.
  • The lift is located at the rear of the main hospital building in the Tower Block/Orange Zone.
  • The lift is approximately 126m (137yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2-3-4-5-6-7-8-9-10-11.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 132cm (4ft 4in).
  • The dimensions of the lift are 156cm x 241cm (5ft 1in x 7ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Waiting Room / Area (Day Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the ward entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Ward

  • Ward Information View
    • This is a/an general and vascular surgery ward.
    • This is a shared ward.
    • There is/are 6 bay(s) available.
    • There is/are 6 side room(s) available.
    • There is/are 30 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 100cm (3ft 3in).
    • There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
    • The hand sanitiser is not in a suitable position for wheelchair users.
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate and tiles.
    • There is some flooring on the ward with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is some flooring on the ward with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
    • The lighting levels are varied.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 98cm.
    • There is a lowered section.
    • The height of the lowered section of the desk is 78cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives room for the ward.
  • Example Side Room View
    • There is one side room available with an accessible ensuite.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
    • There are accessible washroom facilities with wheel in showers for patients on the ward.
    • There are not accessible toilet facilities for patients on the ward.
    • There are washrooms suitable for ambulant disabled patients available on the ward.
    • Toilets suitable for ambulant disabled patients are available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on level 9 of Tower Block.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located immediately outside the ward.
  • Opening Times View
    • Monday 14:30 - 16:00.
    • Monday 18:30 - 20:00.
    • Tuesday Closed.
    • Wednesday Closed.
    • Thursday Closed.
    • Friday Closed.
    • Saturday Closed.
    • Sunday Closed.

Washroom

  • Washroom Details View
    • The washroom surveyed has a wheel in shower and a wash basin.
    • There is/are 4 washroom(s) of this type in the ward.
    • There is/are also 2 washroom(s) which has/have a wash basin.
    • There is step free access to the washroom surveyed once inside the ward.
    • This is an interchangeable between male and female washroom.
    • The washroom is not for the sole use of disabled people.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are heavy to open.
    • The width of the door opening is 8cm (3in).
    • The dimensions of the washroom are 144cm x 130cm (4ft 9in x 4ft 3in).
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 168cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The height of the wash basin is 80cm.
    • As you face the wash basin the wall-mounted grab rails are on the left.
    • The tap type is twist/turn. It is not a mixer tap.
    • There is a soap dispenser.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The height of the towel dispenser is 110cm.
    • Disposal facilities are not available.
    • The washroom has a non-slip floor.
    • The washroom surveyed does not have a ceiling tracking hoist.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • There is a flip down/tip up seat for the shower.
    • The height of the flip down/tip up or fixed seat is 53cm (1ft 9in).
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are bright.

Washroom

  • Washroom Details View
    • The washroom surveyed has a wash basin.
    • There is/are 2 washroom(s) of this type in the ward.
    • There is/are also 4 washroom(s) which has/have a wheel in shower and a wash basin.
    • There is step free access to the washroom surveyed once inside the ward.
    • This is an interchangeable between male and female washroom.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door(s) is/are light to open.
    • The width of the door opening is 77cm (2ft 6in).
    • The dimensions of the washroom are 140cm x 108cm (4ft 7in x 3ft 7in).
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 172cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The height of the wash basin is 60cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The height of the soap dispenser is 116cm.
    • There is a towel dispenser.
    • The height of the towel dispenser is 122cm.
    • Disposal facilities are available.
    • The washroom does not have a non-slip floor.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are bright.

Standard Toilet(s) (Patients)

Standard Toilet(s) (Visitors)

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