Access Guide
Introduction
- Services / facilities within the building include taxi rank, a café and a photo booth.
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Comments
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- For assisted travel please telephone 0800 028 2878 or email [email protected].
Location
- There is a bus stop within 150m (164yds) of the venue.
Opening Times (Station)
- The venue is open 24hrs.
Parking (Blue Badge)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Stewart Place.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
- The nearest Blue Badge bay is 50m (54yd 2ft) from the ticket office entrance.
- The furthest Blue Badge bay is 65m (71yd 3in) from the ticket office entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is block paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Parking (Pay and Display)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- The car park is located on Stewart Place.
- The car park type is sheltered.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 1 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 483cm (11ft 10in x 15ft 10in).
- The nearest Blue Badge bay is 70m (76yd 1ft) from the ticket office entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does have a height restriction barrier.
- The maximum height is 260cm (8ft 6in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is a standard on street parking bay along Station Road, which is 199cm wide and 35m long (this is shown in photographs 5 and 6).
Outside Access (Ticket Office Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is ramped/sloped or stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are permanently held open.
- The door(s) is/are double width.
- The width of the door opening is 116cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 117cm.
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Ramp/Slope
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- The ramp/slope is located on the left and right of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance, from Station Road.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is not a/are not handrail(s) at the step(s).
Access Point (Side Entrance)
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Access Point
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- This information is for the access point located on the right side of the ticket office building.
- There is an information board/map at this access point.
- There is ramped/sloped access at this access point.
- There is a gate which opens towards you (pull).
- The gate is permanently held open.
- The gate has a padlock.
- The width of the gap is 262cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between Monday - Friday 19.45 - 06.15, Saturday 19.45 - 07.15.
- There is a ticket office.
- The ticket office is located at the front of the station building.
- The ticket office is 5m (5yd 1ft) from the ticket office entrance.
- The train companies operating from within this station are Abellio Greater Anglia.
- The train companies that operate within this station include:.
- Please click here for access information for Abellio Greater Anglia.
- There is a taxi rank at the station.
- The taxi rank is located on Station Road.
- The taxi rank is 15m (16yd 1ft) from the ticket office entrance.
- Shops and services within the station include a taxi rank, a café and a photo booth.
- All key concourse shops and services have level access.
- There are 1 platform(s) in the station.
- The platform(s) which has/have level access is / are 1.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are platform 1.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- The height of the ticket payment machine is between 81cm to 113cm high (this is shown in photograph 4).
- The controls of the help point on platform 1 are 101cm and 110cm high (this is shown in photograph 5).
- The height of the ticket payment machine is between 81cm to 113cm high (this is shown in photograph 4).
Waiting Room
- There is step-free access to the waiting room.
- The entrance is clearly signed.
- The waiting room door does/do contrast visually with its immediate surroundings.
- The door(s) is/are single, manual (away from you), with a width of 79cm.
- The door has a closer and maybe difficult for some to open.
- The type of flooring in the waiting room is tiles.
- There is high colour contrast between the walls and floor.
- There is a mixture of seating with and without armrests within the waiting room.
- There is a space for a wheelchair user to wait within the seating area.
- There are audible announcements in the waiting lounge.
- There is a departure screen in the waiting room.
- There is not a hand sanitiser in this waiting room.
- The lighting levels are moderate to good.
- To exit the waiting room there is a touch pad at a height of 110cm.
The door opens towards you.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.