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West 12 Shopping Centre

Shepherds Bush Green, Shepherds Bush, London, W12 8PP

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Access Guide

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Opening Times (West 12 Shopping Centre)

  • Monday 06:00 - 00:30.
  • Tuesday 06:00 - 00:30.
  • Wednesday 06:00 - 00:30.
  • Thursday 06:00 - 00:30.
  • Friday 07:30 - 02:30.
  • Saturday 07:30 - 00:30.
  • Sunday 06:30 - 00:30.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Shepherd's Bush.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest National Rail station is Shepherd's Bush.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Shepherd's Bush.

Parking

  • The venue does have its own car park.
  • Venue Car Park
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is is access via Charecroft Way.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 40m (43yd 2ft) from the the Car Park Entrance.
    • The furthest Blue Badge bay is 65m (71yd 3in) from the the Car Park Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • On Street Parking and Drop-off Details
    • There is not a designated drop off point.
  • Opening Times
    • This service is open 24 hours.

Outside Access (From the Car Park)

  • This information is for the entrance located car park.
  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 176cm (5ft 9in).
  • Comments
    • This entrance opens into the 1st floor of the shopping centre.

Outside Access (Shepherd's Bush Green Entrance)

  • This information is for the entrance located at the front of the centre.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The automatic doors are push pad activated.
  • The width of the door opening is 150cm (4ft 11in).
  • Comments
    • There are also 5 sets of double heavy doors that open towards you, which are 150cm wide.

Level Change (Shepherd's Bush Green Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located immediately beyond the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.

Outside Access (Rockley Road Entrance)

  • This information is for the entrance located at the side of the centre.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 145cm (4ft 9in).
  • Comments
    • There are also 2 double width heavy doors that open towards you, which are 146cm in width.

Level Change (Rockley Road Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope does bypass the step(s).
  • The ramp/slope is located immediately beyond the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • The width of the ramp/slope is 115cm (3ft 9in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located either side of the ramp.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments
    • The steps and ramp have anti-slip strips.

Outside Access (Charecroft Way Entrance)

  • This information is for the entrance located at the rear of the centre.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 176cm (5ft 9in).

Inside Access (West 12 Shopping Centre)

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played throughout the shopping centre.
  • The lighting levels are varied.
  • Motorised scooters are allowed in public parts of the venue.
  • Customers cannot charge scooters or wheelchairs at the venue.

Other Floors

  • Escalators
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G, 1 and 2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments
    • Level 2 is for the Vue Cinema only.

Escalator(s)

  • Escalator(s)
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located immediately beyond the Shepherds Bush Green entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G and 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Main Concourse)

  • There is a lift for public use.
  • The lift is located on the main concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • The lift is approximately 40m (43yd 2ft) from the Shepherd's Bush Green entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Accessible Toilet

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 43m (47yd 1in) from the Rockley Road entrance.
    • This accessible toilet is located on the left when you enter via the Rockley Road entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 230cm x 250cm (7ft 7in x 8ft 2in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 150cm (4ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
  • Colour Contrast and Lighting
    • The contrast between the internal door and wall is poor.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s)
    • The female and male toilet facilities that were surveyed are located to the left when entering via Rockley Road.
    • The female and male toilets are approximately 43m (47yd 1in) from the Rockley Road entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the toilets.
    • The height of the baby change table once extended is 95cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left when entering via Rockley Road.
  • The parent and baby room is approximately 41m from the Rockley Road entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 93cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is twist/turn.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments
    • There is also a children's toilet within this facility.

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • A member of staff trained in BSL skills is not normally on duty.
  • Staff are Text Relay aware.
  • Comments
    • The centre has a child safety scheme called 'Little Shopper Stay Safe'.
    • Customers can obtain free wristbands for their child on which they can write contact numbers should their child get lost.
    • There are Little Shopper signs around the centre where children can be taught to go to if they become separated from parents.