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Willow Lane Rehabilitation Centre

56-64 Willow Lane, Lancaster, Lancashire, LA1 5QF

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Access Guide

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Introduction

  • This is an inpatient unit property.
  • Services within the building include: Self Contained Flats, Offices.

Opening Times

  • This service is open 24 hours.

Getting Here

Getting Help and Assistance

  • Staff receive disability awareness/equality training.
  • Staff receive deaf awareness training.
  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are available.
  • Home visits services are not available.

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is loose chippings.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are loose chippings.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • The surface on the approach to the entrance is paving slabs.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.

Bus Stop(s) and Drop-off Point(s)

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building on Willow Lane.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped and stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The bell is not in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 70cm.
  • Ramp/Slope Details View
    • The ramp/slope is located on the path leading to the main entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp or slope is 120cm (3ft 11in).
    • The ramp/slope does not bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the main entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • There is not tactile paving at the top and bottom of the step(s).
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Reception (Office)

  • Reception View
    • The reception point is located just beyond the main entrance to the right.
    • The reception point is approximately 2m (2yd 7in) from the main entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The counter is staffed.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Getting Around The Building

  • Access View
    • There is not step free access throughout the first floor.
    • There is/are 10+ clearly marked step(s), with handrails on both sides, for access to first floor.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • There are corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in walkways and corridors is carpet and vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Other Floors (Staff Only)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, light, single doors to enter and exit the stairwell on the ground floor.
    • The floors which are accessible by stairs are G, 1.
  • Steps View
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are Staff Offices.

Inpatient Accommodation

  • Accessible accommodation is not available in this building/area.
  • There are four self contained bedrooms located in this building.
  • The inpatient accommodation surveyed was ground floor.
  • The door opening width for the flat/room surveyed is 75cm+.
  • There is room for a wheelchair user to manoeuvre in the flat/room surveyed.
  • The flat/room surveyed did not have an accessible bathroom.
  • The type of flooring in the flat/room surveyed is carpet and vinyl/laminate.
  • The colour contrast between the walls and floor in the flat/room surveyed is good.

Washroom

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the unit.
    • The washroom surveyed is located at the rear of the venue.
    • The washroom surveyed is approximately 18m from the main entrance.
    • There is step free access to the washroom surveyed once inside the unit.
    • This washroom is shared.
    • There is pictorial signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a locking handle.
    • The door(s) is/are light to open.
    • The width of the door opening is 87cm (2ft 10in).
    • The dimensions of the washroom are 260cm x 300cm (8ft 6in x 9ft 10in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • There is not a flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is not a mirror.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 74cm.
    • As you face the wash basin the wall-mounted grab rails are on the right.
    • The tap type is twist/turn. It is not a mixer tap.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • Disposal facilities are not available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The cistern is close coupled and can act as a back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 180cm.
    • There is a flush on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a toilet roll holder.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • There is no seat for the shower.
    • There are wall-mounted grab rails available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) within this venue designated for public use.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the building.
    • The female and male toilets are approximately 8m (8yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • There is no signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is twist/turn.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.