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Woolwich Town Hall

Wellington Street, Woolwich, London, SE18 6PW

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Accessibility Guide

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Introduction

  • Comments
    • Most council functions, including the customer contact centre and staff offices are located in the Woolwich Centre.
    • This is on the opposite side of Wellington Street from the Town Hall.
    • Town Hall opening times are extended when there are meetings in the council chamber or committee rooms.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Woolwich Arsenal.
  • The nearest underground station is North Greenwich.
  • The nearest DLR station is Woolwich Arsenal.

Parking

  • The venue does not have its own car park.
  • Public Car Parks
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Calderwood Street Multi-Storey Car Park.
    • The car park is located on Calderwood Street, entered from Monk Street.
  • On Street Parking and Drop-off Details
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 180cm x 590cm (5ft 11in x 19ft 4in).
    • On street Blue Badge parking is located at the front of the building and on the opposite side of Wellington Street.
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 180cm x 590cm (5ft 11in x 19ft 4in).
    • Standard marked parking bays are located at the front of the building and around the corner in Market Street.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the centre front of the building on Wellington Street.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 160cm (5ft 3in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) both ways.
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 156cm (5ft 1in).

Level Change (Main Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 16 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front right of the building, on Wellington Street.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 108cm (3ft 7in).
  • Second set of doors
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 92cm (3ft).
  • Comments
    • The second doors are released by reception staff after contact using the intercom.
    • The intercom is 120cm high.
    • After the entrance a passageway leads into a courtyard.
    • The lift to enter the building is in the far left corner of the courtyard, about 40m from the entrance.

Lift

  • There is a lift for public use.
  • The lift is located from the courtyard, using the accessible entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G and 1.
  • The lift is approximately 40m (43yd 2ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 125cm x 140cm (4ft 1in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments
    • Level B is the courtyard entrance level.
    • Level G is the reception level - all visitors are required to report to reception on arrival.

Outside Access (Woolwich Public Hall Entrance)

  • This information is for the entrance located at the left side of the building, on Market Street.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).
  • Comments
    • At the time of our visit (February 2018) the public hall was closed indefinitely awaiting repairs.
    • The foyer to the public hall (known as the crush hall) is used occasionally as a meeting place for groups, but this entrance is not used for general access to the Town Hall.

Level Change (Woolwich Public Hall Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 137cm (4ft 6in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Reception

  • The desk/counter is 15m (16yd 1ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments
    • If arriving from the accessible entrance, reception is to the left of the central hall as you exit the lift on level G.
    • From the main entrance, reception is 5m ahead as you enter.
    • There are double width security barriers to the right of the reception desk which are operated by reception staff or by staff access card.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments
    • Photographs 1 - 5 show the central hall and the balcony which surrounds it at first floor level.
    • Photographs 7 and 8 show one of the three committee rooms at the front of the building on the first floor which can be opened up to make one large space.

Other Floors

  • Steps
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments
    • In addition to the central stairs, there are staircases on each side of the central hall which also serve staff areas at basement level as well as the first floor (photographs 3 and 4).

Level Change (Public Hall Foyer to Town Hall)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located going from the Public Hall foyer to the ground floor of the Town Hall.
  • There is/are 14 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • Comments
    • There is no step-free internal route between the Town Hall and the public hall.

Council Chamber

  • The council chamber is located on the first floor, to the right as you exit the lift.
  • There are double doors with a total width of 87cm to enter the chamber.
  • There is fixed seating with fixed benches, some of which is raised up by one or more steps.
  • There are also steps up to the public gallery.
  • There is no designated space for wheelchair users in the chamber, but there is some space near the entrance on the floor of the chamber.
  • Council members have microphones linked to a speaker system on their desks and a portable hearing loop is also available.

Registrar's' Offices

  • The Registrar's' Offices are located on the ground floor of the building, to the left as you exit the lift.
  • The waiting room has chairs with armrests.
  • There are a range of offices used for private meetings, which have seats with and without armrests.

Accessible Toilet (Ground Floor)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the lift.
    • This accessible toilet is located on the ground floor, from the corridor to the left of the grand staircase.
    • There is level access to this accessible toilet.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 147cm x 240cm (4ft 10in x 7ft 10in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 67cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 126cm (4ft 2in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 71cm (2ft 4in).

Accessible Toilet (First Floor)

  • Location and Access
    • Accessible toilet facilities are available.
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 40m (43yd 2ft) from the lift.
    • This accessible toilet is located on the first floor, to the right along the balcony as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 194cm x 214cm (6ft 4in x 7ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 122cm (4ft).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments
    • This accessible toilet is off a lobby with a heavy push door.

Standard Toilet(s) (Ground Floor)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Male Toilet(s)
    • The male toilet facilities that were surveyed are located on the ground floor, off the corridor to the left of the grand staircase.
    • The male toilet(s) is/are approximately 30m (32yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are bright.
  • Comments
    • The accessible toilet in this location is also used as the facility for all females.

Standard Toilet(s) (First Floor)

  • Availability and Location of Standard Toilets
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s)
    • The female toilet facilities that were surveyed are located on the first floor, to the right along the balcony and around the corner as you exit the lift.
    • The female toilet(s) is/are approximately 48m (52yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s)
    • The male toilet facilities that were surveyed are located on the first floor, to the right then ahead as you exit the lift.
    • The male toilet(s) is/are approximately 32m (34yd 2ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities
    • Baby change facilities are located within the venue.
  • Comments
    • There is a cubicle with an armchair for baby feeding within the female standard toilet (shown in photograph 3).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.