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Worcester Park Station

Malden Road, Worcester Park, Surrey, KT4 7ND

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 290cm x 420cm (9ft 6in x 13ft 9in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance - Ticket Office)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There are no doors at this entrance.
    • The width of the door opening is 220cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left of the main entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 120cm (3ft 11in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right of the main entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Access Point (Car Park - Platform 1)

  • Access Point View
    • This information is for the access point located to the far left of the main station entrance.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is no gate at this access point.
    • The width of the gap is 200cm.
  • Ramp/Slope View
    • The ramp/slope is located in the car park leading up to the access point, taxi rank and main entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 120cm (3ft 11in).

Reception (Ticket Counter)

  • The desk/counter is 4m (4yd 1ft) from the ticket hall entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Waiting Room / Area (Platform 1)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • The type of flooring is tiles.
  • There is room for a wheelchair user to manoeuvre.
  • Seating in this area includes; chairs with armrests.
  • All chairs are permanently fixed.
  • There is a high colour contrast between the walls and floor.
  • Lighting levels are moderate to good.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located immediately to the right as you enter the main entrance.
  • The ticket office is 5m (5yd 1ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the station, to the left of the main entrance.
  • The taxi rank is 10m (10yd 2ft) from the ticket hall entrance.
  • There are 2 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by lift is / are 2.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are not available to access platforms.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) waiting room on platform 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Lift (Platform 1)

  • There is a lift for public use.
  • The lift is located behind the stairs on platform 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform and Bridge.
  • The lift is approximately 15m (16yd 1ft) from the access point-car park-platform 1.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 120cm x 250cm (3ft 11in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • There is an identical lift located on platform 2 for the footbridge, also located behind the stairs.

Level Change (Pedestrian Bridge - Platform 1 and 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left of the access point.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s) (Waiting Room - Platform 1)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There are help points fitted with induction loops available on both platforms.