Access Guide
Victoria's Secret Introduction
- Victoria's Secret store opening times and services available link (new tab) - click here.
- The store is located in/on a main shopping street/area.
- The main shopping street/area is pedestrianised.
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the till point.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Lingerie till point(s).
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Glasgow Queen Street.
- The nearest underground tube station is Buchanan Street.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- The car park type is multi-storey.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 10+ designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 365cm x 505cm (11ft 12in x 16ft 7in).
- The dimensions of the designated bays vary in size.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are available.
- The car park surface is concrete.
- There is not a designated drop-off point.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
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Comments
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- The slope is to the whole pedestrianised street.
Outside Access
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Entrance
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- This information is for the entrance located at the front right of the store on Buchanan Street.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 210cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Level Change (Shop Floor Access)
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Step(s)
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- There is a/are step(s) located on the left as you enter the store.
- The step(s) is/are used to access the main shop floor.
- There is/are 8 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low.
Lift (Shop Floor Access)
- There is a lift for public use.
- The lift is located to the rear right corner as you enter on the upper level.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 18m (19yd 2ft) from the entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G.
- There are manual, heavy, single doors to access the lift lobby on the lower ground floor.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is not a colour contrast between the external lift controls and the control plate.
- There is not a colour contrast between the external lift control plate and the wall.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Lingerie (Victoria's Secret)
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Lingerie
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- Lingerie is located to the left as you enter the store.
- There is step free access to Lingerie.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Lingerie aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Lingerie till point(s).
- The nearest Lingerie till point(s) is/are approximately 45m from the lift.
- The till point(s) is/are not clearly signed.
- The height of the Lingerie till point(s) is/are 116cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 76cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/10/2021.
- The hearing loop was working at the time of testing.
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 11 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 86cm.
- The dimensions of the accessible fitting room(s) are 295cm x 173cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
- There is not a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 153cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 99cm.
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Standard Fitting Room(s)
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- There is/are 10 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Lingerie (Victoria's Secret PINK)
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Lingerie
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- Lingerie is located to the rear left of the store.
- There is step free access to Lingerie.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Lingerie aisle(s).
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Lingerie till point(s).
- The nearest Lingerie till point(s) is/are approximately 60m from the lift.
- The till point(s) is/are clearly signed.
- The height of the Lingerie till point(s) is/are 119cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 76cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/10/2021.
- The hearing loop was working at the time of testing.
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 8 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 85cm.
- The dimensions of the accessible fitting room(s) are 275cm x 155cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
- There is not a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 3cm from the floor.
- There is not a coat hook in the accessible fitting room(s).
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a bench seat in the accessible fitting room(s).
- The height of the chair from the floor is 52cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 110cm.
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Standard Fitting Room(s)
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- There is/are 7 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are not available.