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Virgin Money Aberdeen - Principal

1 Queens Cross, Aberdeen, AB15 4XU

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Car Park View
    • The car park is located at the front of the branch.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The Blue Badge parking bay dimensions are 240cm (width) x 490cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 82cm.
    • The nearest designated bay is 28m from the entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • Free parking is restricted to 20 minutes.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the right of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and a slope.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The ATM controls/features are not within 120cm.

Entrance (External)

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp gradient varies between slight and steep.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There are handrails on both sides, which are within reach.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 73cm.
  • The doors open towards you.
  • The width of the opening is 132cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a push pad or push button to exit at a height of 86cm.

Branch

  • There is step-free level access throughout all areas.
  • The flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include permanent physical obstructions and moveable physical obstructions.
  • There is no (or very little) background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests and benches.
  • Furniture available in this branch includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels vary due to the size of the space.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

Counter

  • The counter is located on the right as you enter.
  • The distance from the entrance is 8m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.

ATMs (Internal)

  • The ATMs are located on the right as you enter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Meeting Room

  • The room is located on the left as you enter.
  • The distance from the entrance is 8m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs without armrests and riser recliner chairs.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.