Access Guide

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Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Birmingham New Street .
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout all areas.
- There are no doors to open along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a portable hearing assistance system on request.

This entrance is located at the centre of the branch frontage.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is an intercom at a height of 149cm.
There is a bell at a height of 159cm.
There are double automatic doors, which are push pad activated.
The height of the push pad is 107cm.
The doors open away from you.
The width of the opening is 180cm.
There is a small lip on the threshold of the opening.
The doors have a low colour contrast.
There is a push pad or push button to exit at a height of 115cm.

Counter

Seating

The counter is located in the centre of the branch.
The distance from the entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 95cm.
There is not a lowered section at the counter.
There is a portable hearing assistance system on request.
There is background noise in this area.
Lighting levels were even at the time of the survey.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: high stools.

Branch

There is step-free level access throughout all areas.
Some flooring is patterned.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
There is no (or very little) background noise.
Area signage is not provided.
Seating available for customers includes: chairs without armrests, armchairs and benches.
Some seating is fixed.
Furniture available in this branch includes: tables, coffee tables and booths.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
Lighting levels vary due to the use of large glazed walls.
There are 4 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 4 of them.