Access Guide
Branch Adaptations
- There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
- Learn more about 'Speak Easy' (opens a new window).
- You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
- Remote foreign language interpreters are available. A colleague can help with this.
- Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.
Overview
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About
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- There are no toilet facilities.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located on Alfred Street.
- View information on Alfred Street Car Park (opens new tab).
- The nearest train station is Blackpool North.
- This station has step-free access.
- The nearest tram stop is North Pier.
- This tram stop has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the customer desk on the upper ground level.
- There are no doors to open along circulation routes.
- Access throughout may include permanent physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- There is a public car park located on Alfred Street.
- The name of the car park is Alfred Street Car Park.
- Designated Blue Badge parking bays are not available in the car park.
- Electric vehicle charging points are available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located on the side of the branch on Abingdon Street.
- The ATM is clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 96cm and 131cm.
Entrance (Branch)
- This entrance is located at the front of the branch.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a buzzer at a height of 149cm.
- There are double automatic doors, which are push pad activated.
- The height of the push pad is 110cm.
- The doors open towards you.
- The width of the opening is 140cm.
- The doors have a medium colour contrast.
- There is a push pad or push button to exit at a height of 74cm.
Branch
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: one of the customer desks is on the upper ground level.
- Some flooring is shiny.
- The contrast between the walls and floor varies between low and high along circulation routes.
- There is no (or very little) background noise.
- Area signage is not provided.
- Seating available for customers includes: armchairs and benches.
- Furniture available in this branch includes: coffee tables and desks.
- Some desks are fixed.
- The surface height of the desks is not suitable for wheelchair users.
- The clear height under the desks is suitable for wheelchair users.
- Lighting levels vary due to the use of large glazed walls.
- There are no meeting rooms in this branch.
ATMs (Internal)
- The ATMs are located ahead as you enter.
- The ATMs are clearly signed.
- All of the ATMs are Talking ATMs.
- Headphones for ATMs cannot be provided.
- The ATM surveyed was a cash withdrawal and pay in machine.
- The height of the ATM features vary between 100cm and 136cm.
- There is not a lowered ATM available.
Welcome Desk
- The counter is located on the left as you enter.
- The distance from the entrance is 4m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 118cm.
- There is not a lowered section at the counter.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring is shiny.
- Lighting levels vary due to the use of large glazed walls.
Counter
- The counter is located straight ahead as you enter.
- The distance from the entrance is 7m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 106cm.
- There is not a lowered section at the counter.
- The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a low level shelf at the counter.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
Steps
- The stairs are located to the rear left of the branch.
- The ground and upper ground level can be accessed by these stairs.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps have some clear markings.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
