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Virgin Money Blackpool Abingdon Street

2-4 Abingdon Street, Blackpool, FY1 1DR

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Public Parking View
    • There is a public car park located on Alfred Street.
    • The name of the car park is Alfred Street Car Park.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located on the side of the branch on Abingdon Street.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 96cm and 131cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a buzzer at a height of 149cm.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 110cm.
  • The doors open towards you.
  • The width of the opening is 140cm.
  • The doors have a medium colour contrast.
  • There is a push pad or push button to exit at a height of 74cm.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: one of the customer desks is on the upper ground level.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There is no (or very little) background noise.
  • Area signage is not provided.
  • Seating available for customers includes: armchairs and benches.
  • Furniture available in this branch includes: coffee tables and desks.
  • Some desks are fixed.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are no meeting rooms in this branch.

ATMs (Internal)

  • The ATMs are located ahead as you enter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 100cm and 136cm.
  • There is not a lowered ATM available.

Welcome Desk

  • The counter is located on the left as you enter.
  • The distance from the entrance is 4m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.

Counter

  • The counter is located straight ahead as you enter.
  • The distance from the entrance is 7m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 106cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.

Steps

  • The stairs are located to the rear left of the branch.
  • The ground and upper ground level can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.