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Virgin Money Bradford

14 Broadway , Bradford , BD1 1EZ

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Public Parking View
    • The name of the car park is Broadway Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • The ATMs are located at the front of the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 85cm and 115cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors open towards you.
  • The width of the opening is 136cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.

Welcome Counter

  • The counter is located ahead as you enter.
  • The distance from the entrance is 2m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There is a portable hearing assistance system which is not clearly signed.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Branch

  • There is step-free level access throughout all areas.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests, armchairs and sofas.
  • Some seating is fixed.
  • Furniture available in this branch includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

Counter (Cashiers)

  • The counter is located ahead as you enter .
  • The distance from entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed portable hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

ATMs (Internal)

  • The ATMs are located to the right of the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 100cm and 140cm.
  • There is not a lowered ATM available.

Ground Floor Meeting Room

  • The room is located to the left of the branch.
  • The distance from entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: armchairs and riser recliner chairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the right as you enter.
  • The ground floor and first floor can be accessed by these stairs.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.
  • There are a set of double doors at the top of the stairs.