Access Guide

Search Access Guide

Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Coventry.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight ramp at the most accessible entrance.
- There is step-free level access throughout all areas.
- There are no doors to open along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a portable hearing assistance system.

Entrance

Ramp

Step

Second Doors

This entrance is located at the front of the branch.
The entrance area is not clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a very easy slope or ramp at the entrance.
There are double manual doors.
The doors are permanently held open.
The width of the opening is 130cm.
The doors have a high colour contrast.
There is a second set of double automatic doors.
The doors open by sliding.
The width of the opening is 140cm.
There is a small lip on the threshold of the opening.
The doors have a low colour contrast.
There is step-free access via ramp as you enter.
The ramp has a slight gradient.
The ramp is between 75cm and 150cm wide.
There are handrails on both sides, which are within reach.
There is one step as you enter.
There are handrails on both sides.
The handrails are easy to grip.
The step is clearly marked.
The height of the step is between 15cm and 18cm.
The height of the step is 18cm.
The ramp and step are located between the first and second doors.

Counter

The counter is located ahead from the entrance.
The distance from the entrance is 6m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 96cm.
There is not a lowered section at the counter.
There is a portable hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is background noise in this area.
Some flooring is patterned.
Lighting levels were even at the time of the survey.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: stools.

Branch

There is step-free level access throughout all areas.
Some flooring is patterned.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
There is background noise.
Area signage is not provided.
Seating available for customers includes: armchairs, benches and high stools.
Some seating is fixed.
Furniture available in this branch includes: tables, coffee tables and high tables.
Some tables are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
Lighting levels vary due to the use of large glazed walls.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.