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Virgin Money Darlington

35-37 High Row, Darlington, DL3 7QT

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

  • About View
  • Parking and Public Transport View
    • The venue does not have its own car park.
    • There is a public car park nearby.
    • The name of the nearest car park is Abbotts Yard Car Park.
    • The nearest train station is Darlington Railway Station (Bank Top).
    • This station has step-free access.
    • The nearest bus station is Prebend Row & Tubwell Row (Town Centre Stops).
    • This bus station has step-free access.
  • Getting In and Around View
    • There is step-free level access throughout all areas.
    • There are no doors to open along circulation routes.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a fixed hearing assistance system.
    • Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).

Parking

  • Public Parking View
    • There is a public car park located behind the branch.
    • The name of the car park is Abbotts Yard Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the right of the branch.
  • The ATM is clearly signed.
  • The approach to the ATM has a bollard.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The ATM controls/features are not within 120cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 130cm.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors, which are push pad activated.
  • The height of the push pad is 82cm.
  • The doors are permanently held open.
  • The width of the opening is 122cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium colour contrast.
  • There is a push pad or push button to exit at a height of 70cm.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • There is a low colour contrast between the walls and floor along most circulation routes.
  • Some of the walls have a reflective finish.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in this branch includes: tables and coffee tables.
  • Some tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The surface height of some of the desks is suitable for wheelchair users.
  • The clear height under some of the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

Counter (Cashiers)

  • The counter is located to the right after entering.
  • The distance from the entrance is 7m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.

ATMs (Internal)

  • The ATMs are located ahead and on the right as you enter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.

Interview Room

  • The room is located straight ahead and then on the right after entering.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 77cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.