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Virgin Money Doncaster

19 St. Sepulchre Gate, Doncaster, DN1 1TD

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

ATMs (External)

  • The ATMs are located to the right of the entrance.
  • The ATMs are clearly signed.
  • The approach to the ATMs has uneven surfaces.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Entrance (Branch)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 122cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open both ways.
  • The width of the opening is 96cm.
  • The doors have a low colour contrast.
  • There is step-free level access via lift as you enter.

Lift (Ground Floor to First Floor)

  • The lift surveyed is located to the left of the escalator.
  • The distance from the entrance is 7m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground floor and first floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 750kg.
    • The control buttons have a medium colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 130cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The second door in the lift is on the side of the lift (see image 5).

Escalators (Ground Floor to First Floor)

  • The escalators surveyed are located straight ahead as you enter.
  • The ground floor and first floor can be accessed by escalator.
  • The steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels were even at the time of the survey.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Access throughout may include pillars.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this branch includes: tables, coffee tables and desks.
  • Some tables and desks are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of some of the desks is suitable for wheelchair users.
  • The clear height under some of the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Welcome Counter (First Floor)

  • The counter is located straight ahead after exiting the lift.
  • The distance from the lift is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Cashiers Counter (First Floor)

  • The counter is located at the rear of the branch.
  • The distance from the lift is 22m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

ATMs (Internal - First Floor)

  • The ATMs are located to the right of the counter (cashiers).
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are within 120cm.

Meeting Room (First Floor)

  • The room is located ahead and to the right after exiting the lift.
  • The distance from the lift is 20m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 81cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.