You are on Branch Adaptations. Skip to the next section.

Branch Adaptations

• There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
• Learn more about 'Speak Easy' (opens a new window).
• You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
• Remote foreign language interpreters are available. A colleague can help with this.
• Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest train station is Edinburgh Waverley.
  • This station has step-free access.
  • The nearest bus station is Hanover Street.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline Scotland (opens new tab).
• Getting In and Around View
  • There is step-free access via a slight slope at the most accessible entrance.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are no doors along circulation routes.
  • Access throughout may include permanent physical obstructions.
  • The first floor and the hub can be accessed via a platform lift.
• Getting Help and Assistance View
  • Seating is available.
  • There are both fixed and portable hearing assistance systems available.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located on George Street.
  • The Blue Badge bays are signposted and have markings which are faded.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• There is one ATM.
• The ATM is located to the right of the entrance.
• The ATM is not clearly signed.
• The approach to the ATM has uneven surfaces.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The height of the ATM features vary between 87cm and 130cm.

You are on Entrance (Branch). Skip to the next section.

Entrance (Branch)

• This entrance is located at the front of the branch.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 90cm.
• The doors open away from you.
• The width of the opening is 171cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a push pad or push button to exit at a height of 72cm.

You are on Branch. Skip to the next section.

Branch

• There is step-free level access throughout all areas, this may include the use of a lift.
• Some flooring is shiny.
• The contrast between the walls and floor varies between low and high along circulation routes.
• Some of the walls have a reflective finish.
• Access throughout may include permanent physical obstructions.
• There is background noise.
• Area signage is not provided.
• Wayfinding signage is not provided.
• Seating available for customers includes: chairs with armrests, chairs without armrests, sofas and stools.
• Some seating is fixed.
• Furniture available in this branch includes: tables and coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• Lighting levels vary due to the size of the space.
• There are 6 meeting rooms in this branch.
• Of these meeting rooms, there is step-free access to 6 of them.

You are on ATMs (Internal). Skip to the next section.

ATMs (Internal)

• The ATMs are located on the ground floor.
• The ATMs are clearly signed.
• All of the ATMs are Talking ATMs.
• Headphones for ATMs cannot be provided.
• The ATM surveyed was a cash withdrawal and pay in machine.
• The height of the ATM features vary between 76cm and 120cm.
• There is not a lowered ATM available.

You are on Counter. Skip to the next section.

Counter

• The counter is located on the ground floor.
• The distance from the entrance is 30m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 104cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the size of the space.

You are on Meeting Room. Skip to the next section.

Meeting Room

• The room is located next to the counter.
• The distance from the entrance is 20m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is step-free level access throughout.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user.
• There is space for an assistance dog to rest.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• The tables are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Stairs (Branch). Skip to the next section.

Stairs (Branch)

• The stairs are located at the rear of the branch.
• The raised section of the ground floor can be accessed by these stairs.
• There is a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the size of the space.

You are on Lift (Branch). Skip to the next section.

Lift (Branch)

• The lift surveyed is located at the rear of the branch.
• The distance from the entrance is 40m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground and the raised section of the ground floor can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 136cm (width) x 109cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • The lift has a separate door to exit.
  • Lighting levels were low at the time of the survey.

You are on Hub Lift. Skip to the next section.

Hub Lift

• The lift surveyed is located opposite the counter.
• The distance from the main entrance is 30m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The internal dimensions of the lift are 110cm (width) x 150cm (depth).
  • The internal lift control buttons have Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • This lift has a visual floor indicator.

You are on Hub Stairs. Skip to the next section.

Hub Stairs

• The stairs are located to the left of the branch.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the size of the space.

You are on Hub. Skip to the next section.

Hub

• The hub is located on the first floor.
• There is step-free level access via lift to this area.
• The lift bypasses steps.
• There is no signage on or near the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• Services and facilities in this area include: a conference room, a kitchen, booths, workspaces.
• There is step-free level access throughout all areas.
• There are no doors along circulation routes in this area.
• Access throughout may include moveable physical obstructions.
• There is room for a wheelchair user to manoeuvre.
• Some flooring is shiny and patterned.
• The walls and floor colour contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and stools.
• Some seating is fixed.
• Furniture available in this area includes: tables, coffee tables and long tables.
• Some tables are fixed.
• The surface height of some of the tables/desks is suitable for wheelchair users.
• The clear height under some of the tables/desks is suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• There is background noise in this area.
• Area signage is not provided.
• Wayfinding signage is not provided.
• Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

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• Location View
  • The toilet surveyed is located on the first floor.
  • The distance from the lift is 7m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 240cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 172cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a varying colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a varying colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a varying colour contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 65cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a varying colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 67cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 77cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 97cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.