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Virgin Money Eston

182-184 High Street, Eston, Middlesbrough, TS6 9JE

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Public Parking View
    • There is a public car park located behind the branch.
    • The name of the car park is West St Parking.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are available in the car park.

ATMs (External)

  • The ATMs are located on the left and right of the branch entrance.
  • The ATMs are not clearly signed.
  • The approach to the ATMs has uneven surfaces, a slope and pillars.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 96cm.
  • The door opens away from you.
  • The width of the opening is 93cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.
  • There are 2 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is a slight ramp immediately in front of the lift to access it.

Lift (Entrance)

  • The lift surveyed is located on the left after entering.
  • The distance from the entrance is 2m.
  • The most accessible route to the lift has a slight ramp.
  • There are no doors to open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The raised section of the ground floor can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 400kg.
    • The internal dimensions of the lift are 136cm (width) x 110cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • None of the internal lift controls are at a suitable height for a wheelchair user.

Welcome Counter

  • The counter is located straight ahead after entering.
  • The distance from the entrance is 8m.
  • The most accessible route to the counter has a platform lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some of the walls have a reflective finish.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and benches.
  • Furniture available in this branch includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 2 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

Counter (Cashiers)

  • The counter is located at the rear of the branch.
  • The distance from the entrance is 14m.
  • The most accessible route to the counter has a platform lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located at the rear of the branch on the left.
  • The ATM is clearly signed.
  • There is not a Talking ATM.
  • This is a cash withdrawal and pay in ATM.
  • The ATM controls/features are within 120cm.

Meeting Room

  • The room is located to the left of the entrance.
  • The distance from the entrance is 5m.
  • The most accessible route to the room has a platform lift.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 76cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.