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Virgin Money Glasgow City

2-4 Royal Exchange Square, Glasgow, G1 3AB 

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the first floor.
    • The toilet with adaptations has a left hand transfer space.
    • Shared step-free standard toilet facilities are located on the first floor.

Parking

ATMs (External)

  • There is one ATM.
  • The ATM is located on the right side of the branch.
  • The ATM is not clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The ATM controls/features are not within 120cm.

Entrance (Branch)

  • This entrance is located at the front of the branch to the left.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 150cm.
  • The doors have a high colour contrast.
  • There is a second, single automatic door.
  • The door opens away from you.
  • The width of the opening is 108cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 84cm.

Branch

  • There is step-free level access throughout all areas.
  • The flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars and moveable physical obstructions.
  • There is no (or very little) background noise.
  • Area signage is not provided.
  • Seating available for customers includes: benches and high stools.
  • Some seating is fixed.
  • Furniture available in this branch includes: high tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There is 1 meeting room in this branch.
  • The meeting room has step-free access.

ATMs (Internal)

  • The ATMs are located ahead as you enter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Counter

  • The counter is located at the rear of the branch.
  • The distance from the entrance is 15m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located at the rear of the branch.
  • The distance from the entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 680kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 120cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs are located at the rear of the branch.
  • The ground, first and second floors can be accessed by these stairs.
  • There are permanently held open doors to access the stairwell.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Hub

  • The hub is located on the first floor.
  • There is step-free level access via lift to this area.
  • The lift bypasses steps.
  • There is written text signage on or near the entrance.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • Services and facilities in this area include: seating and workspaces.
  • There is step-free level access throughout all areas.
  • Doors are held open along circulation routes in this area.
  • There is room for a wheelchair user to manoeuvre.
  • Some flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and coffee tables.
  • Some tables are fixed.
  • The surface height of some of the tables/desks is suitable for wheelchair users.
  • The clear height under some of the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

Meeting Room

  • The room is located to the left of the counter.
  • The distance from the entrance is 15m.
  • The most accessible route to the room has a lift.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • There is a portable hearing assistance system on request.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations

  • Location View
    • The toilet surveyed is located on the first floor.
    • The distance from the lift is 6m.
  • Route View
    • The most accessible route to the toilet has a standard lift.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 242cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 108cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a varying colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 98cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.