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Virgin Money Grimsby

12 Bethlehem Street, Grimsby, DN31 1JZ

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking (Grimsby Train Station Car Park)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on St Mary's Gate West.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located at Station Approach.
    • The name of the car park is Grimsby Train Station Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • The ATMs are located on the right of the building.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.

Entrance (Accessible - Ramped)

  • This entrance is located on the left of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 88cm.
  • The door opens away from you.
  • The width of the opening is 105cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is a push pad or push button to exit at a height of 84cm.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.

Entrance (Main - Stepped)

  • This entrance is located on the corner of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope does not bypass the steps.
  • The slope has a slight gradient.
  • There are 2 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Welcome Counter

  • The counter is located on the right after entering the main banking area.
  • The distance from the accessible entrance is 20m.
  • The most accessible route to the counter has a steep ramp.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 119cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system which is not clearly signed.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.

Branch

  • There is step-free level access throughout the majority of walkways.
  • The following areas have stepped access: the banking hall via the accessible entrance.
  • The following areas have step-free access via ramps: the banking hall via the accessible entrance. The ramp bypasses the steps.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: armchairs and sofas.
  • Furniture available in this branch includes: tables, coffee tables and height adjustable desks.
  • The desks are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of some of the desks is suitable for wheelchair users.
  • The clear height under some of the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

Counter (Cashiers)

  • The counter is located on the left after entering the main banking hall.
  • The distance from the accessible entrance is 25m.
  • The most accessible route to the counter has a steep ramp.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

ATMs (Internal)

  • The ATMs are located on the far left after entering the main banking hall.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Meeting Room - Pink

  • The room is located behind the welcome counter.
  • The distance from the accessible entrance is 18m.
  • The most accessible route to the room has a steep ramp.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 80cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: height adjustable desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system which is not clearly signed.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.