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Virgin Money Huddersfield

40 New Street, Huddersfield, HD1 2BT

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

ATMs (External )

  • The ATMs are located on the left of the building.
  • The ATMs are not clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Entrance (Branch)

  • This entrance is located at the front of the buildng.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 128cm.
  • The doors have a high colour contrast.
  • There is a second, single automatic door.
  • The door opens by sliding.
  • The width of the opening is 88cm.
  • The door has a low colour contrast.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.
  • There are 2 steps as you enter.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 10cm.
  • The depth of the steps is between 30cm-45cm.
  • The lift and stairs are directly after the first entrance door.

Lift

  • The lift surveyed is located beyond the first entrance door.
  • The distance from the first door is 2m.
  • The most accessible route to the lift has a steep ramp.
  • There are no doors to open along the most accessible route.
  • This lift is an enclosed platform lift.
  • Enclosed Platform Lift View
    • The raised section of the entrance to the ground floor can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 340kg.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 110cm.
    • The internal dimensions of the lift are 112cm (width) x 150cm (depth).
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Welcome Counter

  • The counter is located ahead as you enter.
  • The distance from the entrance is 4m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests, armchairs and benches.
  • Furniture available in this branch includes: coffee tables, desks and booths.
  • The desks are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 4 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 4 of them.

Counter (Cashiers)

  • The counter is located at the rear of the building.
  • The distance from entrance is 24m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 71cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

ATMs (Internal)

  • The ATMs are located behind the welcome counter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Meeting Room - Lonsborough

  • The room is located on the right at the rear of the building.
  • The distance from the entrance is 22m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 77cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.