Access Guide

Search Access Guide

Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Kingston Shopping Centre Parking.
- View information on Kingston Shopping Centre Parking (opens new tab).
- The nearest train station is Hull.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout all areas.
- There are no doors to open along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a portable hearing assistance system on request.

Car park

Blue badge bays

Electric vehicle charging bays

Drop-off Point View
- There is not a designated drop-off point available.
Public Parking View
- There is a public car park located off Holderness Road.
- The name of the car park is Kingston Shopping Centre Parking.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.

ATMs

ATM

This entrance is located at the front of the branch .
The entrance area is not clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 100cm.
The door opens away from you.
The width of the opening is 100cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 75cm.

The counter is located on the left of the branch.
The distance from the entrance is 6m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 118cm.
There is not a lowered section at the counter.
The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a portable hearing assistance system which is not clearly signed.
There is no (or very little) background noise in this area.
Lighting levels vary due to the use of large glazed walls.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.
Furniture available in this area includes: coffee tables.

Branch

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
There is no (or very little) background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: coffee tables and desks.
The desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels were even at the time of the survey.
There are 4 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 4 of them.