Access Guide

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Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Hull.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: meeting room.
- There are manual doors along circulation routes.
- The first floor can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.

This entrance is located at the front of the branch.
The entrance area is not clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 92cm.
The door is permanently held open.
The width of the opening is 90cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 70cm.

Branch

There is step-free level access throughout the majority of areas.
The following areas have stepped access: meeting rooms.
There is a high colour contrast between the walls and floor along circulation routes.
There is no (or very little) background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: coffee tables and desks.
The desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels vary due to the use of large glazed walls.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located on the left of the branch.
The distance from the entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 105cm.
There is a lowered section at the counter.
The height of the lowered section is 75cm.
The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
There is no (or very little) background noise in this area.
Lighting levels vary due to the use of large glazed walls.