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Virgin Money Kilmarnock

30 The Foregate, Kilmarnock, KA1 1JH

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Car Park View
    • The car park is located off James Shaw Crescent.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The Blue Badge parking bay dimensions are 245cm (width) x 495cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 125cm.
    • The nearest designated bay is 15m from the entrance.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Free parking is restricted to 20 minutes.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

ATMs (External)

  • The ATMs are located at the front left of the building.
  • The ATMs are clearly signed.
  • The approach to the ATMs has uneven surfaces.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Entrance (Branch)

  • This entrance is located at the front of the branch, near the round tower.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • There are 2 steps as you enter.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • There is a bell at a height of 146cm.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 85cm.
  • The doors open away from you.
  • The width of the opening is 139cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.
  • There are 3 similar steps if approaching from the Foregate shopping area.
    The 3 steps offer handrails on both sides.

Welcome Counter

  • The counter is located ahead as you enter.
  • The distance from the entrance is 3m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Branch

  • There is step-free level access throughout all areas.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • There may be background noise.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs with armrests, armchairs and benches.
  • Furniture available in this branch includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

Counter (Cashiers)

  • The counter is located to the left as you enter.
  • The distance from the entrance is 5m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

ATMs (Internal)

  • The ATMs are located to the left as you enter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Meeting Room

  • The room is located at the rear of the branch, beyond the seating area.
  • The distance from the entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.