You are on Branch Adaptations. Skip to the next section.

Branch Adaptations

• There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
• Learn more about 'Speak Easy' (opens a new window).
• You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
• Remote foreign language interpreters are available. A colleague can help with this.
• Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • The nearest train station is Leeds.
  • This station has step-free access.
  • The nearest bus station is Leeds.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout all areas.
  • There are no doors to open along circulation routes.
  • Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
  • The first floor can be accessed via a platform lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are both fixed and portable hearing assistance systems available.
  • Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor.
  • The toilet with adaptations has a left hand transfer space.
  • Shared step-free standard toilet facilities are located on the first floor.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• The ATMs are located to the right of the entrance.
• The ATMs are clearly signed.
• All of the ATMs are Talking ATMs.
• Headphones for ATMs cannot be provided.
• The ATM surveyed was a cash withdrawal machine.
• The ATM controls/features are not within 120cm.
• There is not an ATM at a lower height.

You are on Entrance (Branch). Skip to the next section.

Entrance (Branch)

• This entrance is located at the front of the branch.
• The approach to the entrance has a bollard.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 90cm.
• The doors open towards you.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a push pad or push button to exit at a height of 88cm.

You are on Branch. Skip to the next section.

Branch

• There is step-free level access throughout all areas.
• Some flooring is shiny.
• The contrast between the walls and floor varies between low and high along circulation routes.
• Some of the walls have a reflective finish.
• Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
• There may be background noise.
• Area signage is not provided.
• Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, benches, stools and high stools.
• Some seating is fixed.
• Furniture available in this branch includes: tables, coffee tables, high tables, long tables and booths.
• Some tables and desks are fixed.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• The surface height of some of the desks is suitable for wheelchair users.
• The clear height under some of the desks is suitable for wheelchair users.
• Lighting levels vary due to the size of the space.
• There are 10 meeting rooms in this branch.
• Of these meeting rooms, there is step-free access to 10 of them.

You are on ATMs (Internal). Skip to the next section.

ATMs (Internal)

• The ATMs are located to the right as you enter.
• The ATMs are clearly signed.
• All of the ATMs are Talking ATMs.
• Headphones for ATMs cannot be provided.
• The ATM surveyed was a cash withdrawal and pay in machine.
• The ATM controls/features are within 120cm.

You are on Welcome Desk. Skip to the next section.

Welcome Desk

• The counter is located straight ahead as you enter.
• The distance from the entrance is 7m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 118cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a portable hearing assistance system on request.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Cashiers). Skip to the next section.

Counter (Cashiers)

• The counter is located on the right of the branch.
• The distance from the entrance is 16m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Wellbeing Room. Skip to the next section.

Wellbeing Room

• The room is located to the rear of the ground floor hub area.
• The distance from the entrance is 20m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The width of the opening is 87cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: armchairs.
• Furniture available in this room includes: coffee tables.
• There is a portable hearing assistance system on request.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (Banking Hall). Skip to the next section.

Stairs (Banking Hall)

• The stairs are located at the rear of the branch.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Lift (Banking Hall). Skip to the next section.

Lift (Banking Hall)

• The lift surveyed is located at the rear of the ground floor.
• The distance from the entrance is 36m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This lift is a platform lift.

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• Platform Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 410kg.
  • The internal dimensions of the lift are 103cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • This lift has a visual floor indicator and an audible announcer.

You are on First Floor Customer Area. Skip to the next section.

First Floor Customer Area

• The area is located on the first floor.
• There is step-free level access via lift to this area.
• Facilities in this area include: seating areas, meeting rooms, accessible and standard toilets, and tea and coffee making facilities.
• There is step-free level access throughout all areas.
• There are no doors along circulation routes in this area.
• Access throughout may include pillars and moveable physical obstructions.
• There is room for a wheelchair user to manoeuvre.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Some of the walls have a reflective finish.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
• Some seating is fixed.
• Furniture available in this area includes: tables, coffee tables, desks and booths.
• Some tables and desks are fixed.
• The surface height of some of the tables/desks is suitable for wheelchair users.
• The clear height under some of the tables/desks is suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• There may be background noise in this area.
• Area signage is not provided.
• Lighting levels vary due to the size of the space.

You are on Meeting Room. Skip to the next section.

Meeting Room

• The room is located in the first floor customer area.
• The distance from the lift is 34m.
• The most accessible route to the room has a lift.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The width of the opening is 88cm.
• The door has a low colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a medium colour contrast.
• Seating available in this room includes: chairs without armrests and armchairs.
• Furniture available in this room includes: desks.
• The desks are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• There may be background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor.
  • The distance from the lift is 8m.
• Route View
  • The most accessible route to the toilet has a platform lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 218cm (width) x 200cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 112cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 88cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 77cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There is one coat hook.
  • The coat hook is 183cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.