Access Guide

Search Access Guide

Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street standard parking.
- The nearest train station is Leeds.
- This station has step-free access.
- The nearest bus station is Leeds.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a very easy slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: 2 meeting rooms, a seating area and a booth.
- There are no doors to open along circulation routes.
- Access throughout may include narrow walkways.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Approach to entrance

Entrance

This entrance is located on the right of building.
The approach to the entrance has uneven surfaces.
The entrance area is not clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a very easy slope at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 84cm.
The door opens away from you.
The width of the opening is 90cm.
There is a small lip on the threshold of the opening.
The door has a high colour contrast.
There is a push pad or push button to exit at a height of 84cm.

Branch

Seating

Steps to meeting rooms

Meeting rooms

Bench

There is step-free level access throughout the majority of areas.
The following areas have stepped access: 2 meeting rooms, a seating area and a booth.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs without armrests, armchairs and benches.
Furniture available in this branch includes: coffee tables, desks and booths.
Some desks are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
The surface height of some of the desks is suitable for wheelchair users.
The clear height under some of the desks is suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located to the left as you enter.
The distance from the entrance is 3m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 118cm.
There is not a lowered section at the counter.
There is a portable hearing assistance system on request.
There may be background noise in this area.
The flooring is shiny.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs without armrests and armchairs.
Furniture available in this area includes: coffee tables.

The counter is located straight ahead as you enter.
The distance from the entrance is 9m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 104cm.
There is a lowered section at the counter (a writing shelf).
The height of the lowered section is 75cm.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There may be background noise in this area.
The flooring is shiny.
Lighting levels were even at the time of the survey, with unshaded light sources.

Door

360 degree image of meeting room

The room is located behind the welcome counter.
The distance from the entrance is 6m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens towards you.
The width of the opening is 87cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: chairs with armrests and armchairs.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a portable hearing assistance system on request.
There may be background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.