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Virgin Money Leeds Moortown

370 Harrogate Road, Leeds, LS17 6QA

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

ATMs (External)

  • There is one ATM.
  • The ATM is located on the right of the building.
  • The ATM is clearly signed.
  • The approach to the ATM has a bollard and a slope.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The ATM controls/features are not within 120cm.

Entrance (Branch)

  • This entrance is located on the corner of the building.
  • The approach to the entrance has uneven surfaces and a bollard.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are handrails on both sides.
  • There are 2 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The steps have tactile markings at the top.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 82cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second, single automatic door, which is push pad activated.
  • The height of the push pad is 92cm.
  • The door opens by sliding.
  • The width of the opening is 81cm.
  • The door has a high colour contrast.

Welcome Desk

  • The counter is located on the right as you enter.
  • The distance from the entrance is 4m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include narrow walkways.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests and armchairs.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 4 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 4 of them.

Counter (Cashiers)

  • The counter is located straight ahead and on the left as you enter.
  • The distance from the entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

ATMs (Internal)

  • The ATMs are located to the left as you enter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Meeting Room

  • The room is located to the left as you enter.
  • The distance from the entrance is 1m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 77cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 2 customer interview rooms which do have room for a wheelchair user to manoeuvre.