You are on Branch Adaptations. Skip to the next section.

Branch Adaptations

• There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
• Learn more about 'Speak Easy' (opens a new window).
• You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
• Remote foreign language interpreters are available. A colleague can help with this.
• Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest car park is located on John Dobson Street.
  • View information on NCP Newcastle John Dobson Street (opens new tab).
  • The nearest train station is Newcastle Central.
  • This station has step-free access.
  • The nearest bus station is Haymarket.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a steep ramp at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: some meeting rooms.
  • There are manual doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The 1st and 2nd floors can be accessed via a standard lift and stairs.
  • The third floor can be accessed via stairs only.
• Getting Help and Assistance View
  • Seating is available.
  • There are both fixed and portable hearing assistance systems available.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the second floor.
  • The toilet with adaptations has a left hand transfer space.
  • Gender neutral standard toilet facilities with stepped access are located on the second floor.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located on John Dobson Street.
  • The name of the car park is NCP Newcastle John Dobson Street.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• There is one ATM.
• The ATM is located to the right of the entrance.
• The ATM is clearly signed.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The ATM controls/features are not within 120cm.

You are on Entrance (Branch). Skip to the next section.

Entrance (Branch)

• This entrance is located at the front of the branch.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 112cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is step-free access via ramp as you enter.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide.
• There are no handrails for the ramp.

You are on Branch. Skip to the next section.

Branch

• There is step-free level access throughout the majority of areas.
• The following areas have stepped access: some meeting rooms and the gender neutral toilets.
• Some flooring is shiny.
• There is a high colour contrast between the walls and floor along the majority of circulation routes.
• Some of the walls have a reflective finish.
• Access throughout may include narrow walkways and pillars.
• There may be background noise.
• Area signage is not provided.
• Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas, stools and high stools.
• Furniture available in this branch includes: tables, coffee tables, high tables and desks.
• Some desks are fixed.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• The surface height of some of the desks is suitable for wheelchair users.
• The clear height under some of the desks is suitable for wheelchair users.
• Lighting levels vary due to the use of large glazed walls.
• There are 5 meeting rooms in this branch.
• Of these meeting rooms, there is step-free access to 1 of them.
• The first and second floors are split level, with 6 steps between levels.

You are on ATMs (Internal). Skip to the next section.

ATMs (Internal)

• The ATMs are located to the right as you enter.
• The ATMs are clearly signed.
• All of the ATMs are Talking ATMs.
• Headphones for ATMs cannot be provided.
• The ATM surveyed was a cash withdrawal and pay in machine.
• The ATM controls/features are not within 120cm.
• There is not an ATM at a lower height.

You are on Welcome Desk. Skip to the next section.

Welcome Desk

• The counter is located straight ahead as you enter.
• The distance from the entrance is 11m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 118cm.
• There is not a lowered section at the counter.
• The counter has windows which may affect the ability of someone to lip read.
• There is a portable hearing assistance system on request.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (Cashier). Skip to the next section.

Counter (Cashier)

• The counter is located at the rear of the branch and to the right.
• The distance from the entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Meeting Room - Ground Floor. Skip to the next section.

Meeting Room - Ground Floor

• The room is located straight ahead as you enter.
• The distance from the entrance is 18m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The width of the opening is 92cm.
• The door has a low colour contrast.
• There is step-free level access throughout.
• There is not room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: desks.
• The desks are fixed.
• The surface height of the tables/desks is not suitable for wheelchair users.
• The clear height under the tables/desks is not suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right as you enter.
• The distance from the entrance is 8m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground, first and second floors can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 630kg.
  • The control buttons have a low colour contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 92cm.
  • The internal dimensions of the lift are 103cm (width) x 130cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

You are on Stairs (Ground to Third Floor). Skip to the next section.

Stairs (Ground to Third Floor)

• The stairs are located at the rear of the branch.
• The ground, first, second and third floors can be accessed by these stairs.
• There is a single manual door to access the stairwell.
• There is a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (First to Third Floor). Skip to the next section.

Stairs (First to Third Floor)

• The stairs are located at the centre of the first floor.
• The first, second and third floors can be accessed by these stairs.
• There is a single manual door to access the stairwell.
• There is a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Seating Areas. Skip to the next section.

Seating Areas

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• Location and Access View
  • The seating areas are located on the first and second floors.
  • The seating areas are the same on both floors.
  • The area surveyed is located on the second floor.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to this area.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: armchairs, sofas, stools and high stools.
  • Furniture available in this area includes: coffee tables and high tables.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There may be background noise in this area.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the second floor.
  • The distance from the lift is 4m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 91cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 161cm (width) x 226cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 100cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 68cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 103cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 100cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 161cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.