Access Guide

Search Access Guide

Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is St Wilfrids Street Car Park.
- There is on-street standard parking and a taxi rank.
- The nearest train station is Preston.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the first floor.
- There are no doors to open along circulation routes.
- The first floor meeting room can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).

ATMs

ATM

This entrance is located at the front of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a slope at the entrance.
The slope has a slight gradient.
There are double automatic doors, which are push pad activated.
The height of the push pad is 85cm.
The doors are permanently held open.
The width of the opening is 168cm.
There is a small lip on the threshold of the opening.
The doors have a high colour contrast.
There is a push pad or push button to exit at a height of 70cm.

Branch

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the first floor meeting room.
Some flooring is patterned.
There is a high colour contrast between the walls and floor along circulation routes.
There is no (or very little) background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests and sofas.
Furniture available in this branch includes: tables and coffee tables.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels vary due to the use of large glazed walls.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located at the rear of the branch, on the right.
The distance from the entrance is 25m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 106cm.
There is a lowered section at the counter.
The height of the lowered section is 76cm.
The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
The higher counter has a pull out writing shelf at a height of 75cm.
There is no (or very little) background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.