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Virgin Money Rotherham

1 Frederick Street, Rotherham, S60 1QP

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Public Parking View
    • There is a public car park located at 4 Corporation Street.
    • The name of the car park is Scala Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • The ATMs are located to the right of the entrance.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The ATM controls/features are not within 120cm.

Entrance (Branch)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 127cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 113cm.
  • The doors have a low colour contrast.

Welcome Counter

  • The counter is located straight ahead as you enter.
  • The distance from entrance is 7m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 118cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests and armchairs.
  • Furniture available in this branch includes: tables, coffee tables and desks.
  • Some desks are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is not suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 6 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 6 of them.

Counter (Cashiers)

  • The counter is located at the rear of the branch.
  • The distance from entrance is 22m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

ATMs (Internal)

  • The ATMs are located beyond the Welcome Counter.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The ATM controls/features are not within 120cm.
  • There is not an ATM at a lower height.

Meeting Room - College Walk

  • The room is located to the right as you enter.
  • The distance from the entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 84cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: tables.
  • The tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.