You are on Branch Adaptations. Skip to the next section.

Branch Adaptations

• There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
• Learn more about 'Speak Easy' (opens a new window).
• You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
• Remote foreign language interpreters are available. A colleague can help with this.
• Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • There is a taxi rank.
  • The nearest train station is Sheffield Train Station.
  • This station has step-free access.
  • The nearest bus station is Sheffield Interchange.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are no doors to open along circulation routes.
  • The ground floor (Welcome Counter, ATMs), -1 floor (Toilets, Customer Meeting Rooms), First floor (Counter - Cashiers, Meeting Room 1), Second floor (Large Meeting Room), and Third floor (Toilet) can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are both fixed and portable hearing assistance systems available.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located on -1 and Third floors.
  • All toilets with adaptations have a right hand transfer space.
  • Shared step-free standard toilet facilities are located on -1 and Third floors.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• There is one ATM.
• The ATM is located on the left of the building.
• The ATM is clearly signed.
• The approach to the ATM has uneven surfaces and bollards.
• This ATM is a Talking ATM.
• Headphones for the ATM cannot be provided.
• This is a cash withdrawal ATM.
• The ATM controls/features are not within 120cm.

You are on Entrance (Branch). Skip to the next section.

Entrance (Branch)

• This entrance is located at the front of the building on Fargate.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 83cm.
• The doors open away from you.
• The width of the opening is 143cm.
• The doors have a high colour contrast.
• There is a push pad or push button to exit at a height of 89cm.

You are on Welcome Counter. Skip to the next section.

Welcome Counter

• The counter is located ahead as you enter.
• The distance from the entrance is 4m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 94cm.
• There is not a lowered section at the counter.
• There is a portable hearing assistance system on request.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Branch. Skip to the next section.

Branch

• There is step-free level access throughout all areas, this may include the use of a lift.
• Some flooring is shiny.
• The contrast between the walls and floor varies between low and high along circulation routes.
• Some of the walls have a reflective finish.
• There may be background noise.
• Area signage is not provided.
• Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, stools and high stools.
• Some seating is fixed.
• Furniture available in this branch includes: tables, coffee tables, high tables, long tables, desks and booths.
• Some tables and desks are fixed.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• The surface height of some of the desks is suitable for wheelchair users.
• The clear height under some of the desks is suitable for wheelchair users.
• Lighting levels vary due to the use of large glazed walls.
• There are 5 meeting rooms in this branch.
• Of these meeting rooms, there is step-free access to 5 of them.

You are on ATMs (Internal). Skip to the next section.

ATMs (Internal)

• The ATMs are located beyond the Welcome Counter.
• The ATMs are clearly signed.
• All of the ATMs are Talking ATMs.
• Headphones for ATMs cannot be provided.
• The ATM surveyed was a cash withdrawal and pay in machine.
• The ATM controls/features are not within 120cm.
• There is not an ATM at a lower height.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located towards the rear of the ground floor.
• The distance from the entrance is 22m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • floor -1, ground floor, first floor, second floor, and third floor can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 150kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 91cm.
  • The internal dimensions of the lift are 154cm (width) x 164cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
  • The lift has a separate door to exit.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (Ground Floor to Floor -1). Skip to the next section.

Stairs (Ground Floor to Floor -1)

• The stairs are located behind the welcome counter on the ground floor.
• The ground floor and floor -1 can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Ground Floor to Second Floor). Skip to the next section.

Stairs (Ground Floor to Second Floor)

• The stairs are located behind the welcome desk on the ground floor.
• The ground floor and second floor can be accessed by these stairs.
• There are handrails on both sides, which are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (Cashiers). Skip to the next section.

Counter (Cashiers)

• The counter is located on the first floor.
• The distance from the lift is 7m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 74cm.
• The counter has screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on First Floor Meeting Room (Room 1). Skip to the next section.

First Floor Meeting Room (Room 1)

• The room is located by the cashiers on the First floor.
• The distance from the lift is 8m.
• The most accessible route to the room has a lift.
• There are no doors to open along the most accessible route.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 89cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs with armrests and chairs without armrests.
• Some seating is fixed.
• Furniture available in this room includes: desks.
• The desks are fixed.
• The surface height of some of the tables/desks is suitable for wheelchair users.
• The clear height under some of the tables/desks is suitable for wheelchair users.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Second Floor Meeting Room (Large Room). Skip to the next section.

Second Floor Meeting Room (Large Room)

• The room is located on the Second floor. Access is permitted with staff only.
• The distance from lift is 1m.
• The most accessible route to the room has a lift.
• There are no doors to open along the most accessible route.
• There is step-free level access via lift into the room.
• The lift bypasses steps.
• There is step-free level access throughout the majority of areas.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, stools and high stools.
• Some seating is fixed.
• Furniture available in this room includes: tables, coffee tables, high tables and long tables.
• Some of the tables are fixed.
• The surface height of some of the tables/desks is suitable for wheelchair users.
• The clear height under some of the tables/desks is suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• Additional facilities/services include: a television, a vending machine, a water dispenser and a wash basin.
• There may be background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Third floor). Skip to the next section.

Toilet with Adaptations (Third floor)

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• Location View
  • The toilet surveyed is located on the Third floor.
  • The distance from the lift is 10m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 218cm (width) x 218cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 150cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder cannot be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 146cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 91cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 170cm from the floor.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.