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Virgin Money Shipley

1 Westgate, Shipley, BD18 3DS

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking (Atkinson Street Car Park)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street standard parking is available.
    • There is a public car park located on Atkinson Street.
    • The name of the car park is Atkinson Street Car Park.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located on the left of the building.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The ATM controls/features are within 120cm.

Entrance (Accessible - Ramped - Right)

  • This entrance is located on the right of the building.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 104cm.
  • The door opens towards you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is a push pad or push button to exit at a height of 86cm.

Entrance (Main - Stepped - Left)

  • This entrance is located on the left of the building.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is sloped and stepped access at the entrance.
  • The slope does not bypass the step.
  • The slope has a slight gradient.
  • There is one step as you enter.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The step has tactile markings at the top.
  • The height of the step is between 15cm and 18cm.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 96cm.
  • The doors open away from you.
  • The width of the opening is 133cm.
  • The doors have a medium colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 127cm.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 97cm.

Welcome Counter

  • The counter is located ahead as you enter.
  • The distance from the most accessible entrance (right) is 3m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 18cm.
  • There is not a lowered section at the counter.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Access throughout may include narrow walkways.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests, armchairs and benches.
  • Furniture available in this branch includes: coffee tables and desks.
  • Some desks are fixed.
  • The surface height of some of the desks is suitable for wheelchair users.
  • The clear height under some of the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 3 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 3 of them.

Counter (Cashiers)

  • The counter is located ahead and to the left after entering.
  • The distance from the most accessible entrance (right) is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located opposite the main entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The ATM controls/features are not within 120cm.

Meeting Room - Sir Titus Salt

  • The room is located on the left side of the branch.
  • The distance from the most accessible entrance (right) is 18m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 77cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.