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Virgin Money Stirling

The Thistles Shopping Centre , 56 Murray Place, Stirling, FK8 2BX

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Access Guide

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Branch Adaptations

  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
  • Learn more about 'Speak Easy' (opens a new window).
  • You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
  • Remote foreign language interpreters are available. A colleague can help with this.
  • Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Murray Place.
    • The Blue Badge bays have faded markings.

ATMs (External)

  • The ATMs are located to the left of the entrance.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 90cm and 129cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located at the front of the branch on the right side.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 98cm.
  • The doors open away from you.
  • The width of the opening is 153cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 98cm.

Ground Floor Meeting Room

  • The room is located straight ahead as you enter.
  • The distance from the entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 98cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests, riser recliner chairs and benches.
  • Furniture available in this room includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this room.
  • Lighting levels vary due to there being different types of lights in the space.

Escalators

  • The escalators surveyed are located on the left as you enter.
  • The first floor can be accessed by escalator.
  • The steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs without armrests and benches.
  • Furniture available in this branch includes: tables and desks.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located at the rear of the branch, to the left of the counter.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 102cm and 128cm.

Counter

  • The counter is located at the rear of the branch, to the right of the ATM.
  • The distance from the escalator is 10m.
  • The most accessible route to the counter has stepped access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.