Access Guide

Search Access Guide

Branch Adaptations

There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak.
Learn more about 'Speak Easy' (opens a new window).
You can request documents in alternative formats including Braille, large print and audio. A colleague can help with this.
Remote foreign language interpreters are available. A colleague can help with this.
Remote or In-person BSL interpreters can be booked in advance. A colleague can help with this.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is York.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: meeting rooms.
- There is a manual door along one of the circulation routes.
- The first floor can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.

ATMs

ATM

First set of entrance doors

Second entrance door

Branch

There is step-free level access throughout the majority of areas.
The following areas have stepped access: meeting rooms.
There is a high colour contrast between the walls and floor along circulation routes.
There is no (or very little) background noise.
Area signage is not provided.
Wayfinding signage is not provided.
Seating available for customers includes: chairs with armrests, chairs without armrests and benches.
Some seating is fixed.
Furniture available in this branch includes: tables, coffee tables and desks.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels were even at the time of the survey.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located on the right of the branch.
The distance from the entrance is 7m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a lowered section at the counter.
The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
There is no (or very little) background noise in this area.
Lighting levels were even at the time of the survey.

Meeting room door

A 360 image of the meeting room

Stairs

The stairs are located around to the right as you enter.
The ground floor and the first floor can be accessed by these stairs.
There is a handrail on the right going up.
The handrail is not easy to grip.
The handrail covers the flight of stairs throughout its length.
The handrail does not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 20cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade.