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Howletts Wild Animal Park - Pavilion Restaurant

Bekesbourne Lane, Bekesbourne, Littlebourne, Canterbury, CT4 5EL

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Access Guide

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Summary

  • The most accessible entrance has a steep ramp/slope.
  • This entrance is main entrance at the front of the building.
  • There are 1 floors once inside.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: seating.
  • Toilet and changing facilities available include: a toilet with some adaptations for disabled people, an accessible toilet solely for the use of disabled people and step free standard toilets.
  • There are 1 toilets with adaptations for disabled people.
  • This toilet with adaptations for disabled people is approximately 22m from the main entrance.
  • The toilets with adaptations for disabled people can be found to the left of the restaurant counter.
  • The standard toilets surveyed can be found to the left of the restaurant counter.

Entrance

  • The entrance surveyed is located at the front of the building.
  • There is ramped/sloped or stepped access at this entrance.
  • The ramp has a steep gradient and a width between 75cm and 150cm .
  • There are 2 steps.
  • The steps are not clearly marked and there are no handrails.
  • The ramp overcomes the steps.
  • There are double manual doors (with one door locked) which open towards you.
  • The width of the opening is 85cm.
  • There is not a second set of doors.
  • The width of the opening at the top of the ramp is 99cm (see photograph 3).

Eating and Drinking

  • This is a restaurant which serves hot and cold meals and snacks.
  • There is step-free level access.
  • There is a counter where food and drink can be ordered and staff can provide assistance.
  • The following are available here: drinking straws, takeaway cups, takeaway cutlery and a portable card machine for payment.
  • There is background noise here.
  • There is a low level counter at the recommended height for wheelchair users.
  • The seating area has: room for a wheelchair user, tables which are accessible to wheelchair users and chairs with armrests.
  • The seating area does not have: a priority table and a mixture of chairs with and without armrests.
  • Tables are at a recommended height for wheelchair users.
  • The following furniture is permanently fixed: some of the tables.
  • All flooring in the area is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

Accessible Toilet (Left Hand Transfer)

  • This accessible toilet is located to the left of the food counter.
  • There is step-free level access into the accessible toilet.
  • This accessible toilet is approximately 22m from the main entrance.
  • There is pictorial signage on or near the door.
  • The door is manual, opens outwards and has a poor colour contrast.
  • The width of the accessible toilet door opening is 86cm.
  • The door has a twist lock.
  • The dimensions of the cubicle are 260cm x 170cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the left of the seat.
  • The lateral transfer space is 90cm from the side of the toilet pan to the wall.
  • There is a lever flush on the non transfer side.
  • The following grab rails are available: a vertical grab rail on the transfer side and a vertical rail on the left side of the wash basin.
  • There is a dropdown rail on the transfer side.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
  • The following fixtures cannot be reached from the toilet seat: the soap dispenser, towel dispenser and hand dryer.
  • The height of the toilet seat above floor level is 43cm.
  • The height of the toilet roll holder is 74cm.
  • The wash basin tap type is lever.
  • The height of the wash basin is 72cm.
  • The height of the soap dispenser is 94cm.
  • The height of the towel dispenser is 129cm.
  • The height of the hand dryer is 126cm.
  • The height of the baby change is 100cm.
  • There is no emergency alarm.
  • There is not a shelf.
  • The cubicle also has: a waste bin with lid, a nappy/incontinence items bin and a sanitary bin.
  • The cubicle does not have a full length mirror.
  • The height of the coat hook is 147cm from the floor.
  • The following have a good colour contrast with their surroundings: the floor.
  • The following have a less clear colour contrast with their surroundings: the internal door, all grab rails, the dropdown rail and the toilet seat.

Standard Toilet

  • The door is manual, opens inwards and has a poor colour contrast with the surrounding walls.
  • The male and female standard toilets were surveyed.
  • The wash basin tap type is lever.

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