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Summary

• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has: an open entrance with no doors.
• There is step free access once inside.
• Toilet and changing facilities available include: an accessible toilet for the use of everyone and standard toilets.
• This accessible toilet is approximately 15m from the ticket office entrance.
• This venue also has the following available: facilities for assistance dogs, a companion/carer discount, seating, audio format information and a hearing assistance system.
• At this site there is a museum, gift shop, café, children's play area, and model railway exhibition.

You are on Parking. Skip to the next section.

Parking

• This venue has a car park.
• This is an open air car park with a loose chippings and compacted gravel surface.
• Parking is free for all users.
• There are 9 Blue Badge parking bays.
• The nearest Blue Badge bay is 4m from the ticket office entrance.
• Potential obstacles between the Blue Badge parking and the entrance include uneven surfaces and loose chippings.
• There is not a designated drop-off point.

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• Comments View
  • The parking is split into two areas. The first has limited disabled parking and is located within the train station (photographs 1-4).
  • The second area which is the main parking area also has disabled parking available and is located approximately 200 metres further down Station Road (photographs 5-9).
  • Although there is no designated drop-off point, visitors are permitted to drop-off at the entrance gates (photograph 10).

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Public Transport

• There is not a bus stop within approximately 150m of the venue.
• The nearest train station is Ashford International.

You are on Entrance (Ticket Office). Skip to the next section.

Entrance (Ticket Office)

• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the opening is 100cm.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• There is step-free access to this counter.
• There is not a low level counter at the recommended height for seated users.
• There may be background noise here.
• The counter has a hearing assistance system which is not signed.

You are on Entrance (Reception - Ticket Office). Skip to the next section.

Entrance (Reception - Ticket Office)

• The entrance surveyed is located on the platform to the left.
• There is step-free level access at the entrance.
• There is a single manual door which open away from you.
• The width of the opening is 86cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• There is step-free access to this reception.
• There is a low level desk or counter at the recommended height for wheelchair users.
• There may be background noise here.
• There are a mixture of chairs with and without armrests available in the reception area.

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Getting Around the Station

• There is step free access around the station.
• The surface of the paths is concrete.
• There is bench seating available.

You are on Shop (Platform). Skip to the next section.

Shop (Platform)

• There is a manual door which opens inwards and has a poor colour contrast.
• The width of the door opening is 68cm.
• The majority of aisle widths are not 150cm+.
• All flooring in the shop is smooth and even.
• The flooring is not non-slip, with no bold repeating patterns and a non-shiny finish.
• There is step-free access to the till(s).
• There is not a low level till at the recommended height for seated users.
• Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
• There may be background noise here.
• There is a small lip at the entrance to the shop of under 3cm.

You are on Train and Platform. Skip to the next section.

Train and Platform

• There is step-free access on the platform.
• There is either 1 deep step directly from the platform onto the train or portable steps can be brought out which have 3 steps with handrails on both sides. The height of the highest step is 15cm and the door width is 78cm (photographs 4 and 5).
• There is a 70cm wide portable ramp available to give access to the accessible carriage and some of the other carriages (photographs 6 and 7).
• Please speak to a member of staff if you need to use the ramp.
• In the "Petros" carriage there are wider aisles available and seating can be moved to create space for a wheelchair users.

You are on Attraction / Exhibit (Model Railway). Skip to the next section.

Attraction / Exhibit (Model Railway)

• There is stepped access to or in this area.
• The majority of walkways are 150cm+ wide.
• There may be background noise here.
• Exhibit information includes the following formats: information board, interactive exhibits at a recommended height for wheelchair users and pictorial.
• Lighting levels are low in some areas.
• There is a 5cm high unmarked step at the entrance (photographs 3 and 4).

You are on Entrance (Station Refreshment Rooms). Skip to the next section.

Entrance (Station Refreshment Rooms)

• The entrance surveyed is located at the front right of the building.
• There is stepped access at the entrance.
• There are 2 steps, which have some clear markings, with no handrails.
• All of the steps are not at the recommended height (between 15cm - 18cm).
• There are double manual doors which are permanently open.
• The width of the opening is 144cm.
• There is a second manual door which opens away from you.
• The width of the opening is 78cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm
• The exit may be used to enter the building by visitors who may find the steps at this entrance difficult to negotiate.

You are on Eating and Drinking (Station Refreshment Rooms). Skip to the next section.

Eating and Drinking (Station Refreshment Rooms)

• This is a restaurant which serves hot and cold meals and snacks.
• There is a counter where food and drink can be ordered, a self service counter and table service (on request only).
• Staff can provide assistance and offer service to tables.
• The following are available here: drinking straws, takeaway cups, takeaway cutlery, a portable card machine for payment and large-handled mugs.
• Lighting levels are moderate to good.
• There is no (or very little) background noise here.
• There is not a hearing assistance system.
• There is a counter under 85cm high with a tray rail.
• The counter is 95cm high.
• There is not a section of the counter at a suitable height for a wheelchair user.
• There is step-free level access around the seating area.
• There are chairs without armrests available in the seating area.
• The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm), a priority table and a mixture of chairs with and without armrests.
• Tables are at a suitable height for a wheelchair user.
• All flooring in the area is smooth and even.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.

You are on Exit (Station Refreshment Rooms). Skip to the next section.

Exit (Station Refreshment Rooms)

• The exit is located to the right of the building.
• There is step-free access via ramp at the exit.
• There are double manual doors which open away from you.
• The width of the opening is 141cm.
• There is a small lip on the threshold of the exit with a height of less than 1.5cm
• There is a steep ramp over 150cm wide beyond the exit, with no handrails.
• This exit may be used to enter the building by visitors who may find the steps at the entrance difficult to negotiate.

You are on Steps (Access to Children's Play Area). Skip to the next section.

Steps (Access to Children's Play Area)

• There are 9 steps.
• The steps are clearly marked with a handrail on the right.

You are on Children's Play Area. Skip to the next section.

Children's Play Area

• The small children's play area is located to the right of the Tearoom.
• There are 2 picnic style tables available.
• There is a train shaped climbing frame with slide on a grass surface.

You are on Ramp or Slope (Access to Station Accessible Toilet). Skip to the next section.

Ramp or Slope (Access to Station Accessible Toilet)

• The ramp is slight and between 75cm and 150cm wide .
• The ramp does not have handrails.

You are on Accessible Toilet (Station - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Station - Left Hand Transfer)

• There is ramped/sloped access into the accessible toilet.
• There is tactile and pictorial signage on or near the toilet door.
• There is a manual door which opens outwards and has a good colour contrast.
• The door has a locking handle.
• The width of the accessible toilet door opening is 85cm.
• The dimensions of the cubicle are 145cm x 197cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat but it is obstructed.
• The lateral transfer space is 75cm from the side of the toilet pan to the wall.
• There is a spatula flush on the non transfer side.
• The following grab rails are available: a vertical grab rail on the transfer side, a horizontal grab rail on the door, a vertical rail on the left side of the wash basin and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following have a good colour contrast with their surroundings: the internal door, some grab rails and the floor.
• The following have a less clear colour contrast with their surroundings: some grab rails, the dropdown rail and the toilet seat.
• There is pull cord emergency alarm at a recommended height for a seated user.
• There is a shelf located where it is reachable.
• The shelf is positioned between 85cm and 105cm and does not have minimum dimensions of 12.5cm x 40cm.
• The coat hooks for seated users are at the recommended height.
• The coat hooks for standing users are not at the recommended height.
• The cubicle also has a nappy/incontinence items bin.
• The cubicle does not have a full length mirror.
• The soap dispenser is 104cm high.
• The toilet roll holder is 107cm high.
• The hand dryer is 101cm high.
• The height of the toilet seat above floor level is 47cm.
• The wash basin is 72cm high.
• The wash basin tap type is lever mixer.
• The following fixtures are at the recommended height for seated users: the toilet seat, the wash basin and the baby change table.
• The following fixtures are not at a recommended height for seated users: the toilet roll holder, the soap dispenser and hand dryer.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and hand dryer.

You are on Toilet with Adaptations ('Petros' Carriage - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations ('Petros' Carriage - Left Hand Transfer)

• This toilet is located in the 'Petros' Carriage.
• There is step-free level access into the toilet.
• This toilet is approximately 2m from the train carriage entrance.
• There is written text signage on or near the door.
• The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 85cm.
• The door has a twist lock.
• The dimensions of the cubicle are 167cm x 155cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the left of the seat.
• The lateral transfer space is 90cm from the side of the toilet pan to the wall.
• There is a lever flush on the non transfer side.
• The following grab rails are available: a vertical rail on the right side of the wash basin.
• There is a dropdown rail on the non transfer side.
• The following fixtures can be reached from the toilet seat: wash basin and toilet roll holder.
• The height of the toilet seat above floor level is 42cm.
• The height of the toilet roll holder is 81cm.
• The wash basin tap type is lever.
• The height of the wash basin is 81cm.
• The height of the baby change is 77cm.
• There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is a shelf located where it is reachable for seated and standing users.
• The shelf does meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and select the Stoma Friendly tab in the right hand pane.
• The cubicle has: a waste bin without lid.
• The cubicle does not have a full length mirror.
• The height of the coat hook is 158cm from the floor.
• The following have a high colour contrast with their surroundings: the internal door, the floor, all grab rails and the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat.
• Lighting levels are moderate to good.

You are on Steps (Access to Standard Toilets). Skip to the next section.

Steps (Access to Standard Toilets)

• There is one step.
• The step is clearly marked but there are no handrails.

You are on Standard Toilet(s) (Station). Skip to the next section.

Standard Toilet(s) (Station)

• There is stepped access into the toilet(s).
• There is a manual door which opens inwards and has a good colour contrast.
• The width of the door opening is 78cm.
• The male and female standard toilets were surveyed.
• The wash basin tap type is twist/turn.
• Lighting levels are low in the cubicle.
• The single clearly marked steps to the male and female toilets at a height of 8cm.

You are on Steps (Access to Parent and Baby Room). Skip to the next section.

Steps (Access to Parent and Baby Room)

• There is one step.
• The step is not clearly marked and there are no handrails.

You are on Parent and Baby Room / Breastfeeding Room (Station). Skip to the next section.

Parent and Baby Room / Breastfeeding Room (Station)

• There is stepped access into the parent and baby room.
• There is a baby change facility which is not at a recommended height.
• There is a chair with armrests on both sides.
• Waste bins include: a general waste bin with lid.

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Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Tenterden Town Station - Railway Museum link (new tab) - click here
• Tenterden Town Station - The Tearoom link (new tab) - click here