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Carluke Station

Station Road, Carluke, South Lanarkshire, ML8 5AA

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.

Assisted Travel Contact Information

  • Assisted Travel Helpline telephone number: 0800 912 2 901
  • Assisted Travel Text Relay service (for the hard of hearing): 18001 0800 912 2 901
  • Http://www.scotrail.co.uk/facilities/disability-and-inclusion.

Opening Times

  • Monday 06:30 - 13:45.
  • Tuesday 06:30 - 13:45.
  • Wednesday 06:30 - 13:45.
  • Thursday 06:30 - 13:45.
  • Friday 06:30 - 13:45.
  • Saturday 06:20 - 13:45.
  • Sunday Closed.

Parking (Platform 1)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located off Station Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 320cm x 490cm (10ft 6in x 16ft 1in).
    • The nearest Blue Badge bay is 40m (43yd 2ft) from the platform 1 entrance.
    • The furthest Blue Badge bay is 55m (60yd 5in) from the platform 1 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is concrete.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located at the front of the car park.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Parking (Platform 2)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located off Station Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 300cm x 485cm (9ft 10in x 15ft 11in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the platform 2 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located next to the Blue Badge parking bay.
    • There is a dropped kerb from the drop off point.
    • There is tactile paving on the dropped kerb.

Outside Access (Platform 1 Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 130cm (4ft 3in).

Level Change (Platform 1 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is moderate.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you face the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Platform 2 Entrance)

  • This information is for the entrance located in the car park.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 180cm (5ft 11in).

Level Change (Platform 2 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Ticket Office Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 100cm (3ft 3in).

Level Change (Ticket Office Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Reception (Ticket Office)

  • The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The ticket office counter is height adjustable.
    • There is seating without armrests available in the ticket office.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 13:45 - 06.15.
  • There is a ticket office.
  • The ticket office is located in the platform 2 car park.
  • The ticket office is 4m (4yd 1ft) from the platform 2 entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for ScotRail.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by steps only is / are 1-2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1-2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • Assistance can only be provided if it is booked in advance via the helpline.
    • Sheltered seating is available on platform 1.

Level Change (Footbridge)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the footbridge.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on platforms 1 and 2.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the car parks.
  • A member of staff trained in BSL skills is not normally on duty.