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Summary

• For information about the opening hours please click here.
• Amenities at this site include: a reception, a restaurant, formal gardens, a spa, a sauna, a swimming pool and a gym.
• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has a slight ramp/slope and a manual door.
• There are 3 step-free entrances.
• This does include the main entrance.
• The entrance surveyed is the main entrance at the front of the building.
• The building has 4 floors once inside.
• There is step free access once inside with lift access to other floors.
• There is ramped access to the lower ground floor areas including function suites, health club and lower restaurant seating areas.
• There is a member of staff available for help and assistance.
• This venue also has the following available: accommodation with some adaptations for disabled people, seating, large print information, a BSL interpreter, facilities for assistance dogs, a virtual tour, maps, an accessible route map and a stair climber.
• The sensory pack includes: ear defenders, binoculars, activity sheets, soft toy, torch and accessible maps. For more information about reserving a pack, and any charges, please contact the venue before your visit.
• The following mobility aids are available to borrow: a wheelchair. For more information on any hire fees or booking requirements, please contact the venue.
• Toilet and changing facilities available include: toilets with some adaptations for disabled people, ambulant cubicles, standard toilets and standard changing rooms.
• There is/are 1 toilet(s) designated as accessible.
• The accessible toilet surveyed can be found on the lower ground floor to the rear right of the building, near the health club.
• This accessible toilet surveyed is approximately 90m from the main entrance.
• The standard toilets can be found on the ground floor.
• The standard toilets surveyed can be found to the left as you enter, beyond reception.
• There are 2 accessible rooms available.
• This accommodation also has the following available: bath steps, bath mats, raised toilet seats and a medication fridge.

You are on Parking. Skip to the next section.

Parking

• This venue has a car park.
• This is an open air car park with a tarmac surface.
• Parking is free for all users.
• There are 3 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 475cm.
• There is no hatched zone.
• The nearest Blue Badge bay is 15m from the main entrance.
• Obstacles from the Blue Badge bays to the entrance include: dropped kerbs.
• There is not a designated drop-off point.

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Public Transport

• There is not a bus stop within approximately 150m of the venue.
• The nearest bus stops are in Eddleston, approximately 650 metres away.
• The nearest train station is Gorebridge.
• Gorebridge Railway Station is approximately 13 miles away.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• The entrance surveyed is located at the front of the building.
• There is step-free access at this entrance, via ramp/slope.
• The slope has a slight gradient .
• The slope does not have handrails.
• This entrance has a bell.
• Not positioned at a recommended height: the bell (above 120cm).
• There are double manual doors which are permanently held open.
• The width of the opening is 106cm.
• There is a second set of doors.
• There are double manual doors which open towards you.
• The width of the opening is 93cm.
• There are further doors to the rear of the building and conservatory which are accessed via a step or portable ramp, as shown in photographs 5 to 12.

You are on Reception. Skip to the next section.

Reception

• There is step-free level access to this reception.
• The height of the reception counter is 108cm.
• There is not a low level desk or counter at the recommended height for wheelchair users (between 76cm - 86cm).
• There is no (or very little) background noise here.
• The counter does not have a hearing assistance system.
• There are coffee tables and armchairs available in the reception area.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of the venue.
• Some of the corridors are narrow (under 120cm wide).
• There are sofas, armchairs and bench seats throughout the building.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring in the venue includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• There is background noise here.

You are on Ramp or Slope and Steps (Lower Ground Floor). Skip to the next section.

Ramp or Slope and Steps (Lower Ground Floor)

• There is a ramp with a steep gradient and a width between 75cm and 150cm .
• The ramp does not have handrails.
• There are 4 steps.
• The steps are clearly marked with handrails on both sides.
• The ramp overcomes the steps.
• The ramp or steps are used to access the rear bar, lower restaurant seating, the conservatory, rear function suite, health club and accessible toilet.
  Some steps down from the restaurant do not have handrails.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• This is a restaurant which serves hot and cold meals and snacks.
• There is step-free level access to this area.
• Tables can be booked in advance.
• There is full table service, a bar where drinks can be ordered, a touchscreen ordering service available, full table service available via an online app and staff can provide assistance.
• Menu types include; large print menus, handheld menus and online menus.
• Menus are easy to read.
• The following are available here: drinking straws, takeaway cups and takeaway cutlery.
• There is background noise here.
• The seating area has: room for a wheelchair user to manoeuvre (150cm x 150cm), tables which are accessible to wheelchair users, booths, bench seats, stools and a mixture of chairs with and without armrests.
• Tables are at a recommended height for wheelchair users (between 70cm - 80cm).
• The following furniture is permanently fixed: some of the chairs and some of the tables.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.

You are on Room(s) (Function Suite). Skip to the next section.

Room(s) (Function Suite)

• The room surveyed was Function Suite and is located to the rear right of the lower ground floor.
• There is not wayfinding signage on the route to the room(s).
• There is no signage for the room.
• The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.

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• Getting Into The Room View
  • The colour contrast between the external door and wall is low. The colour contrast between the internal door and wall is low.
  • There is a single manual door with a locked extension leaf.
  • The width of the opening is 86cm.
  • There is step-free access into the room(s).
  • There is a ramp with a steep gradient.
  • The ramp does not have handrails.
  • The ramp or slope does bypass the step(s).
  • There are 4 steps.
  • The steps are clearly marked with handrails on both sides.
• Inside The Room View
  • The room has: room for a wheelchair user to manoeuvre (150cm x 150cm), chairs without armrests and tables which are accessible to wheelchair users.
  • The room does not have: a mixture of chairs with and without armrests.
  • Tables are at a recommended height for wheelchair users (between 70cm - 80cm).
  • Some flooring in the area is smooth and even.
  • Where the flooring is not smooth or even, it is due to carpet.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.
  • The colour contrast between the walls and floor is high.
  • The area does not have a hearing assistance system.
  • There is not a visual fire alarm beacon in the room(s).
  • Lighting levels are low in the evening.

You are on Ramp or Slope (Lift). Skip to the next section.

Ramp or Slope (Lift)

• A width between 75cm and 150cm and There is a slope with a slight gradient .
• The slope does not have handrails.

You are on Lift. Skip to the next section.

Lift

• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• Externally the lift has: a door with a low colour contrast to the surroundings, tactile markings, controls at a recommended height range (between 90cm - 110cm) and buttons with a medium colour contrast to the surroundings.
• The lift door opening width is 90cm.
• The dimensions of the lift are 120cm x 133cm.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, tactile markings, controls that are not at a recommended height range (between 90cm - 110cm) and buttons with a low colour contrast to the surroundings.

You are on Stairs. Skip to the next section.

Stairs

• The floors which are accessible by stairs are G, 1, 2, 3.
• There are 15+ steps between floors.
• The steps are clearly marked with a handrail on the right going up.

You are on Ramp or Slope (Rooms - First Floor). Skip to the next section.

Ramp or Slope (Rooms - First Floor)

• There is a slope with a slight gradient and a width between 75cm and 150cm .
• The slope does not have handrails.

You are on Accessible Accommodation. Skip to the next section.

Accessible Accommodation

• There is step-free access to the accessible room surveyed, via lift.
• There is a ramp with a slight gradient.
• The ramp does not have handrails.
• The bed is single or zip and link.
• The height of the bed is 60cm.
• The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
• The room surveyed has a desk chair without armrests.
• The room has: plug sockets next to the bed, light switches at a recommended height (between 75cm - 120cm), a bed which is not at a recommended height (between 45cm - 52cm) and a moveable bed.
• There is a pull cord emergency alarm at a recommended height for seated users (within 10cm from the floor).
• The room has soft flooring.

You are on Ensuite (Accessible Accommodation). Skip to the next section.

Ensuite (Accessible Accommodation)

• The ensuite has a manual door which opens outwards.
• The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• The ensuite does not have a non-slip floor.
• There is a pull cord emergency alarm but it is not at a recommended height for seated users (within 10cm from the floor).
• There is no lateral transfer space next to the toilet seat.
• The toilet seat is not at a recommended height from the floor (48cm).
• Grab rails in the ensuite include: a horizontal grab rail on the non transfer side, a vertical grab rail on the non transfer side and a vertical rail on the right side of the wash basin.
• The toilet has a dropdown rail on the non transfer side.
• The height of the toilet roll holder is 90cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin.
• The ensuite has: a wheel-in shower.
• The height of the wash basin is 79cm.
• The wash basin tap type is lever mixer.
• There is an adjustable and detachable shower head not at a recommended height (between 105cm - 185cm).
• There are no dropdown rails for the shower.
• There is a drop down/tip up seat not at a recommended height (48cm).
• The following have a high colour contrast with their surroundings: the floor.
• The following have a less clear colour contrast with their surroundings: the internal door, the dropdown rail, the toilet seat and all grab rails.

You are on Standard Accommodation. Skip to the next section.

Standard Accommodation

• There is step-free access to the room surveyed, via lift.
• There is a slope with a slight gradient.
• The slope does not have handrails.
• The bed type is double or zip and link.
• The desk height is between 73cm and 75cm.
• The room surveyed has a desk chair without armrests.
• The room has: a bed which is not at a recommended height (between 45cm - 52cm), a desk at a recommended height (between 73cm - 75cm) and a moveable bed.
• There is no emergency alarm.
• The room has soft flooring.

You are on Ensuite (Standard Accommodation). Skip to the next section.

Ensuite (Standard Accommodation)

• The ensuite has a manual door which opens inwards.
• The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• The ensuite does not have a non-slip floor.
• There is no emergency alarm.
• The toilet seat is not at a recommended height from the floor (48cm).
• The toilet has no dropdown rail.
• The height of the toilet roll holder is 100cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin.
• The ensuite has: a bath and an over bath shower.
• The height of the wash basin is 89cm.
• The wash basin tap type is lever mixer.
• The height of the bath is 53cm.
• There is an adjustable and detachable shower head at a recommended height (between 105cm - 185cm).
• There are no dropdown rails for the shower.
• There is no seat.
• The following have a high colour contrast with their surroundings: the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat and the internal door.

You are on Fitness Suite/Gym. Skip to the next section.

Fitness Suite/Gym

• There is ramped/sloped or stepped access to the fitness suite.
• There is a manual door which opens inwards and has a medium colour contrast.
• The width of the door opening is 68cm.
• The gym is not staffed.
• There is a push button emergency alarm.
• There is clear manoeuvring space between equipment (150cm x 150cm).
• Equipment suitable for mobility or sensory impaired users includes: free weights and cable resistance machines.
• The facility has: no seating available.
• Where the flooring is not smooth or even, it is due to carpet.
• There is background noise here.
• The area does not have a hearing assistance system.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• There is level access from the changing area to the swimming pool.
• There is not a ramped entrance into the water.
• There is not a wet side chair available.
• There is no hoist for wheelchair users to access the water.
• There are steps into the swimming pool.
• There are 4 steps.
• The steps do have handrails.
• The handrails are on the left going up.
• There is not a ladder type entrance into the water.
• There is level access to the sauna and showers.

You are on Changing Area (Leisure Club). Skip to the next section.

Changing Area (Leisure Club)

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• Changing Area View
  • There is step-free access to the changing area, via ramp/slope.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers, standard toilets and baby change facilities.
  • The male changing area was surveyed.
  • Similar female changing area(s) are available.
  • There is a manual door which opens inwards and has a medium colour contrast.
  • The width of the door opening is 76cm.
  • The type of flooring in the changing area is tiles.
  • There is not a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There are lockers within reach for a wheelchair user (below 120cm).
• Shower Facilities View
  • There is not step-free access to the shower facilities.
  • There is a shallow lip/step into the shower.
  • There is an adjustable, detachable shower head at a recommended height (between 105cm - 185cm).
  • The shower control type is twist turn.
• Toilet Facilities View
  • There is step-free level access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin tap type is twist/turn.
• Baby Changing Facilities View
  • Baby changing facilities are located in the changing area.
  • There is a baby change facility which is not at a recommended height (between 70cm - 75cm).

You are on Accessible Toilet (Leisure Club - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Leisure Club - Right Hand Transfer)

• This accessible toilet is located to the rear left of the lower ground floor.
• There is ramped/sloped or stepped access into the accessible toilet.
• This accessible toilet is approximately 90m from the main entrance.
• There is pictorial signage on or near the door.
• There is a manual door which opens inwards and has a fair colour contrast.
• The door has a lever twist lock.
• The width of the accessible toilet door opening is 86cm.
• The dimensions of the cubicle are 173cm x 158cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet seat.
• The lateral transfer space is 110cm from the side of the toilet pan to the wall.
• There is a lever flush on the transfer side.
• The following grab rails are available: a vertical rail on the right side of the wash basin, a horizontal grab rail on the non transfer side and a vertical grab rail on the transfer side.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and hand dryer.
• The height of the toilet seat above floor level is 42cm.
• The height of the toilet roll holder is 89cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 75cm.
• The height of the soap dispenser is 83cm.
• The height of the hand dryer is 100cm.
• There is a pull cord emergency alarm but it is not at a recommended height for seated users (within 10cm from the floor).
• There is not a shelf.
• The cubicle does not have coat hooks.
• The cubicle also has: a waste bin without lid, a nappy/incontinence items bin and a padded back rest for seat.
• The following have a less clear colour contrast with their surroundings: the internal door, all grab rails, the floor, the dropdown rail and the toilet seat.

You are on Ramp or Slope (Standard Toilets). Skip to the next section.

Ramp or Slope (Standard Toilets)

• There is a slope with a slight gradient and a width between 75cm and 150cm .
• The slope does not have handrails.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is step-free access to the toilet(s), via ramp/slope.
• There is a manual door which opens inwards and has a medium colour contrast.
• The male and female standard toilets were surveyed.
• There is an ambulant cubicle available with a dropdown rail on the right, a horizontal grab rail on the left and a vertical grab rail on the right.
• The wash basin tap type is lever mixer.
• There are further standard toilets in the leisure club.

You are on Outdoor Spaces (Gardens and The Great Polish Map of Scotland). Skip to the next section.

Outdoor Spaces (Gardens and The Great Polish Map of Scotland)

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• Outdoor Spaces View
  • The following outdoor facilities are available: woodland, parkland and formal gardens.
  • Surfaces for the outdoor spaces include: grass, concrete or tarmac, compact earth and gravel.
  • Footpaths are available in all of the outdoor space.
  • The majority of the paths are wide enough for wheelchair users.
  • There are more than 3 steps with handrails, more than 3 steps without handrails, slight slopes without handrails and steep slopes without handrails in the main areas .
  • There are some bench seats situated along the paths for people to rest.
  • Access to the grounds and the Great Polish Map of Scotland are via the rear of the hotel. There is a path to the left of the hotel which has a step, as shown in photographs 5 to 8.
    The step-free route from the rear of the hotel is to the right around the pond near the gazebo.
    There is a steep slope near the map which can be bypassed by an easy slope following the signage.
    There is a raised viewing platform accessed via a spiral staircase. There is a long slope with uneven surfaces down to the altar. There is stepped access directly from the side of the hotel via the footbridge.

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User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).