Access Guide

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Summary

For information about the opening hours please click here.
Amenities at this site include: a reception, exhibition rooms and a shop.
There is not onsite parking available here and there is designated Blue Badge on street parking nearby.
The most accessible entrance has steps.
There are no step-free entrances.
The entrance surveyed is the Front Courtyard entrance, on the junction of Castlehill (Royal Mile) and Ramsay Lane.
The building has 7 floors once inside.
There is stepped only access to all areas of the building.
There is a member of staff available for help and assistance.
This venue also has the following available: seating, a clearly signed hearing assistance system and sensory packs.
The sensory pack includes: ear defenders, fidget toys, sunglasses, binoculars, activity sheets, soft toy and torch. For more information about reserving a pack, and any charges, please contact the venue before your visit.
At the time of our visit the hearing assistance system was not working.
Toilet and changing facilities available include: standard toilets.
The standard toilets can be found on the first and fourth floors.
The standard toilets surveyed can be found on the first floor.

This venue does not have a car park.
Nearby parking includes Blue Badge on-street parking (within 50m) and standard on-street parking.
There is not a designated drop-off point.

The entrance surveyed is located on the junction of Castlehill (Royal Mile) and Ramsay Lane.
There is not step-free access at this entrance.
There are 3 steps.
The steps are not clearly marked and there are no handrails.
There are double manual doors which are permanently held open.
The width of the opening is 99cm.
There is a second set of doors.
There is a single manual door which open towards you.
The width of the opening is 83cm.

There is step-free level access to this reception.
The height of the reception counter is 110cm.
There is not a low level desk or counter at the recommended height for wheelchair users (between 76cm - 86cm).
There is background noise here.
The counter has a hearing assistance system which is not signed.

The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6.
There are 15+ steps between floors.
The steps are not clearly marked but there is a handrail on the right going up.
There are 98 steps to reach the top of the building.
There are 2 staircases. One is used to ascend and one to descend.
Each floor is alternately accessed via the ascent or descent meaning you need to move 2 floors at a time.

The tour is self-guided but guides are available to provide additional information.
The tour takes approximately 1.5 hours.
There is not step-free access along the tour route.
There is background noise along the tour route.
The following may be experienced on the tour: 3D visual effects on screen, interactive video effects and strobe or flashing lights.
There are bench seats at regular intervals along the tour.
All flooring along the tour route is smooth and even.
Lighting levels are low along parts of the tour route.

The majority of aisle widths are 150cm+.
All flooring in the shop is smooth and even.
The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
There is step-free level access to the till(s).
There is not a low level till at the recommended height for seated users (between 76cm - 86cm).
The checkout area is placed in front of a patterned background.
There is background noise here.

There is not step-free access into the toilet(s).
There is a manual door which opens inwards and has a good colour contrast.
The male and female standard toilets were surveyed.
The wash basin tap type is sensor.
There is a baby change facility which is not at a recommended height (between 70cm - 75cm).