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Courtyard by Marriott Inverness Airport

Fresson Circle, Dalcross, Inverness, IV2 7BL

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Access Guide

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Accommodation Overview

  • About View
    • Courtyard by Marriott is an airport hotel.
    • There are 130 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 7 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • Six out of the seven bedrooms with adaptations have adjoining rooms.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • 7 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
    • The hotel offers specific bedrooms for non-assistance dogs.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The ground, upper ground, first, second and third floors can be accessed via a standard lift.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: vibrating pillows and shower chairs.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness training.

Parking

  • Car Park View
    • The car park is located at the front, sides and rear of the hotel.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 7 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 487cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 10m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located in the reception area.
    • Parking for non-guests can be paid for at reception.
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 242cm (width) x 478cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located past the bar and to the right through the single door.
    • The toilet with adaptations has a left hand transfer space.
    • The male toilet facilities are located to the right of the toilet with adaptations.
    • The female toilet facilities are located to the right of the toilet with adaptations.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the male and female toilets.

Entrance

  • This entrance is located at the front of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 103cm.
  • The door has a high visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 103cm.
  • The second door has a low visual contrast.
  • After 11pm the second set of doors are locked and there is a key card scanner at a height of 94cm and an intercom at a height of 120cm.
  • There is step-free level access as you enter.

Reception

  • The reception is located straight ahead after entering the hotel.
  • The distance from the main entrance is 4m.
  • The most accessible route to reception has automatic doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 112cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 91cm.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 110cm to 125cm from the floor.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: stools.
  • Furniture available in this area includes: desks.

Eating and Drinking (Kitchen and Bar)

  • Location and Service View
    • The Kitchen and bar is located to the left of reception.
    • The most accessible route has step-free level access.
    • This area has a bar where food and drink can be ordered, a buffet counter, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld and available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
    • There is a buffet bar at breakfast.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Furniture available in this area includes: tables, coffee tables, high tables, long tables and booths.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located beside the standard male and female toilets.
    • The distance from standard toilets is 1m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 92cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 161cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is an elbow pad flush in the centre of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 54cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 105cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 171cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • There is a door measuring 91cm which leads to the male, female and toilet with adaptations.

Lift

  • The lift surveyed is located to the right of reception.
  • The distance from reception is 6m.
  • The most accessible route to the lift has step-free level access.
  • The ground, upper ground, first, second, and third floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 78cm.
  • The internal dimensions of the lift are 103cm (width) x 213cm (depth).
  • The internal lift control buttons have a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • The lift on the left accesses all floors and has a separate door to exit.
    The lift on the right has a mirror for reversing and does not access the upper ground floor.

Stairs

  • The stairs surveyed are located to the right of the lifts.
  • The ground and upper ground floors can be accessed by these stairs.
  • There are 9 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Bedroom with Adaptations (015)

  • Location and Access View
    • The bedroom surveyed is located on the upper ground floor.
    • The distance from the lift is 7m.
    • The most accessible route to the bedroom has step-free level access, a lift and manual doors.
    • There is step-free level access via lift into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 114cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 89cm.
  • Bedroom Features View
    • The bedroom has twin beds.
    • The top of the mattress is 64cm from the floor.
    • The space under the bed is 13cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The flooring consists of deep pile carpet.
    • The following is available in this bedroom: a chair with armrests, bedside plug sockets, a desk, a TV with subtitles and a flashing fire alarm.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • Lighting levels were even at the time of the survey.
    • This bedroom does not have an adjoining room.

Ensuite with Adaptations (015 - Left Hand Transfer)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening to the ensuite is 89cm.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the ensuite are 272cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 212cm (from the side of the toilet pan).
    • There is an elbow pad flush in the centre of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 57cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 160cm and 110cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed height shower head.
    • The shower controls are twist/turn.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have a medium visual contrast.
    • The shower dropdown rails have a medium visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.

Standard Bedroom (306 - Super King)

  • The bedroom surveyed is located on the third floor.
  • The distance from the lift is 6m.
  • The most accessible route to the bedroom has step-free level access, doors permanently held open and a lift.
  • There is step-free level access via lift into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 114cm.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 86cm.
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 63cm from the floor.
  • The space under the bed is 12cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: bedside plug sockets, a coffee table, a sofa bed, a TV with subtitles and a flashing fire alarm.
  • Lighting levels were even at the time of the survey.

Standard Ensuite (306 - Left Hand Transfer)

  • There is step-free level access into the ensuite.
  • The ensuite door opens both ways and has a low visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a low visual contrast.
  • The dimensions of the ensuite are 96cm (width) x 130cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a bar of soap and a hand towel available.
  • The wash basin has a lever mixer tap.
  • The toilet roll holder has a medium visual contrast.
  • Additional features include: a mirror, coat hooks and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The ensuite has a shower cubicle.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist/turn.
  • There is no shower seat.
  • There is a grab rail for the shower.

Gym (Fitness Suite)

  • The gym is located on the ground floor to the right of the lifts and stairs.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 92cm.
  • There is a keypad to enter with height of 113cm.
  • There is step-free level access throughout.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is not staffed.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is not clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and cable resistance machines.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.