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Summary

• For information about the opening hours please click here.
• Amenities at this site include: a reception, a restaurant, formal gardens and parkland.
• There is onsite parking available here with designated Blue Badge parking.
• The most accessible entrance has steps, a platform lift, an automatic door and a slight ramp/slope.
• There are 2 step-free entrances.
• This does include the main entrance.
• The entrance surveyed is the main entrance at the front of the building.
• The building has 4 floors once inside.
• There is step free access once inside with lift access to other floors.
• There is stepped only access to the third floor rooms.
• There is ramped access to some bedrooms.
• There is a member of staff available for help and assistance.
• This venue also has the following available: seating, large print information, facilities for assistance dogs, a virtual tour and maps.
• The sensory pack includes: ear defenders and torch. For more information about reserving a pack, and any charges, please contact the venue before your visit.
• Toilet and changing facilities available include: toilets with some adaptations for disabled people, an ambulant cubicle and standard toilets.
• There is/are 1 toilet(s) designated as accessible.
• The accessible toilet surveyed can be found to the rear right of the ground floor.
• This accessible toilet surveyed is approximately 17m from the main entrance lift.
• The standard toilets can be found on the ground floor.
• The standard toilets surveyed can be found to the left of the ground floor.
• There is one accessible room available.
• This accommodation also has the following available: a panic alarm, vibrating alarm pillows, bath mats and a medication fridge.

You are on Parking. Skip to the next section.

Parking

• This venue has a car park.
• This is an open air car park with a block paved and gravel surface.
• Parking is free for all users.
• There are 4 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 550cm.
• There is no hatched zone.
• The nearest Blue Badge bay is 15m from the main entrance.
• There is not a designated drop-off point.

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Public Transport

• There is not a bus stop within approximately 150m of the venue.
• There are bus stops on the main road (the A703), which is approximately 400 metres away.
• The nearest train station is Gorebridge.
• Gorebridge Railway Station is approximately 15 miles away.

You are on Lift (Main Entrance). Skip to the next section.

Lift (Main Entrance)

• This lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G.
• The lift overcomes a small level change.
• Externally the lift has: buttons with a high colour contrast to the surroundings and controls at a recommended height range (between 90cm - 110cm).
• The lift door opening width is 104cm.
• The dimensions of the lift are 81cm x 104cm.
• Internally the lift has: a separate door to exit, controls at a recommended height range (between 90cm - 110cm) and buttons with a high colour contrast to the surroundings.
• The lift was awaiting repair at the time of survey in March 2023.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• The entrance surveyed is located at the front of the building.
• There is ramped/sloped or stepped access at this entrance.
• The ramp has a slight gradient and a width between 75cm and 150cm .
• The ramp does not have handrails.
• There are 2 steps.
• The steps are not clearly marked and there are no handrails.
• The ramp overcomes the steps.
• This entrance has a bell.
• Not positioned at a recommended height: the bell (above 120cm).
• There is a single manual door which is permanently held open.
• The width of the opening is 128cm.
• There is a second set of doors.
• There is a single automatic door which opens by sliding.
• The width of the opening is 130cm.
• There is a lift which bypasses the steps.
• There are 3 further steps with a handrail on the left hand side once inside.
  The lift bypasses the internal steps.
  There are double doors and a steep ramp to access the conservatory, as shown in photographs 10 and 11.

You are on Reception. Skip to the next section.

Reception

• There is step-free access to this reception, via lift.
• The height of the reception counter is 76cm.
• There is a low level desk or counter at the recommended height for wheelchair users (between 76cm - 86cm).
• There is no (or very little) background noise here.
• The counter does not have a hearing assistance system.
• There are chairs without armrests and tables available in the reception area.

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Getting Around

• There is step-free level access throughout the majority of the venue.
• There are chairs without armrests throughout the building.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Lighting levels are low in some areas.
• There may be background noise here.
• The building does not have a hearing assistance system.

You are on Accessible Accommodation. Skip to the next section.

Accessible Accommodation

• The accessible room was not available at the time of survey.

You are on Standard Accommodation. Skip to the next section.

Standard Accommodation

• There is step-free access to the room surveyed, via ramp/slope.
• There is a ramp with a steep gradient and and a width between 75cm and 150cm.
• The ramp does not have handrails.
• The bed type is double.
• The room surveyed has an armchair.
• The room has: a bed which is not at a recommended height (between 45cm - 52cm), a moveable bed and plug sockets next to the bed.
• There is no emergency alarm.
• The room has hard flooring and soft flooring.

You are on Ensuite (Standard Accommodation). Skip to the next section.

Ensuite (Standard Accommodation)

• The ensuite has a manual door which opens inwards.
• The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
• The ensuite has hard flooring.
• The ensuite does not have a non-slip floor.
• There is no emergency alarm.
• There is no lateral transfer space next to the toilet seat.
• The toilet seat is not at a recommended height from the floor (48cm).
• Grab rails in the ensuite include: a vertical grab rail at the bath.
• The toilet has no dropdown rail.
• The height of the toilet roll holder is 80cm.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures cannot be reached from the toilet seat: the wash basin.
• The ensuite has: an over bath shower and a bath.
• The height of the wash basin is 95cm.
• The wash basin tap type is lever mixer.
• The height of the bath is 57cm.
• The bath tap type is twist turn mixer.
• There is a handheld shower head and a fixed overhead shower head.
• The shower control type is lever.
• There are no dropdown rails for the shower.
• There is no seat.
• The following have a high colour contrast with their surroundings: the floor and all grab rails.
• The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.

You are on Steps (Conservatory). Skip to the next section.

Steps (Conservatory)

• There are 4 steps.
• The steps are not clearly marked with a handrail on the left going up.

You are on Eating and Drinking (Garden Room and Conservatory - Ground Floor). Skip to the next section.

Eating and Drinking (Garden Room and Conservatory - Ground Floor)

• This is a bar which serves hot and cold snacks.
• There is step-free level access to this area.
• Tables can be booked in advance.
• There is staff can provide assistance, full table service and a bar where drinks can be ordered.
• Menu types include; handheld menus.
• Menus are easy to read.
• The following are available here: drinking straws and a portable card machine for payment.
• There is background noise here which varies, depending on the time of day.
• There is not a low level counter at the recommended height for wheelchair users (between 76cm - 86cm).
• The seating area has: bench seats, a mixture of chairs with and without armrests, coffee tables, high stools, armchairs, sofas, room for a wheelchair user to manoeuvre (150cm x 150cm) and long tables.
• The seating area does not have: a priority table.
• There are some tables which are at a recommended height for wheelchair users (between 70cm - 80cm).
• The following furniture is permanently fixed: some of the chairs.
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• There are steps leading down to the conservatory which can be bypassed using the external entrance.

You are on Lift. Skip to the next section.

Lift

• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• Externally the lift has: buttons with a medium colour contrast to the surroundings.
• The lift door opening width is 89cm.
• The dimensions of the lift are 96cm x 140cm.
• Internally the lift has: a visual floor indicator, buttons with a low colour contrast to the surroundings, Braille markings, tactile markings, a separate door to exit, controls at a recommended height range (between 90cm - 110cm) and an audible announcer.
• Lighting levels are low here.

You are on Stairs. Skip to the next section.

Stairs

• The floors which are accessible by stairs are G, 1, 2, 3.
• There are 15+ steps between floors.
• The steps are not clearly marked but there is a handrail on the right going up.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• This accessible toilet is located to the rear right of the ground floor.
• There is step-free level access into the accessible toilet.
• This accessible toilet is approximately 18m from the main entrance lift.
• There is written text signage on or near the door.
• There is a manual door which opens outwards and has a fair colour contrast.
• The door has a lever twist lock.
• The width of the accessible toilet door opening is 86cm.
• The dimensions of the cubicle are 183cm x 195cm and it has a turning space of at least 150cm x 150cm.
• There is a lateral transfer space to the left of the toilet seat.
• The lateral transfer space is 120cm from the side of the toilet pan to the wall.
• There is a wall sensor flush on the non transfer side.
• The following grab rails are available: a vertical rail on the left side of the wash basin, a horizontal grab rail on the door and a horizontal grab rail on the non transfer side.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and the wash basin.
• The following fixtures cannot be reached from the toilet seat: the soap dispenser and towel dispenser.
• The height of the toilet seat above floor level is 47cm.
• The height of the toilet roll holder is 55cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 72cm.
• The height of the soap dispenser is 120cm.
• The height of the towel dispenser is 107cm.
• The height of the baby change is 101cm.
• There is a pull cord emergency alarm but it was tied up at the time of the survey.
• There is a shelf located where it is reachable.
• The shelf is positioned between 85cm and 105cm and has minimum dimensions of 12.5cm x 40cm.
• The cubicle does not have a full length mirror.
• The height of the coat hook is 143cm from the floor.
• The cubicle also has: a pedal bin.
• The following have a good colour contrast with their surroundings: all grab rails, the dropdown rail and the floor.
• The following have a less clear colour contrast with their surroundings: the toilet seat and the internal door.
• Lighting levels are low in the cubicle.

You are on Eating and Drinking (First Floor). Skip to the next section.

Eating and Drinking (First Floor)

• This is a restaurant which serves hot and cold meals and snacks.
• There is step-free access to this area, via lift.
• Tables can be booked in advance.
• There is a bar where drinks can be ordered, staff can provide assistance and full table service.
• Menu types include; handheld menus.
• Menus are easy to read.
• The following are available here: drinking straws.
• There is background noise here.
• There is not a low level counter at the recommended height for wheelchair users (between 76cm - 86cm).
• The seating area has: coffee tables, high tables, room for a wheelchair user to manoeuvre (150cm x 150cm), sofas, high stools, armchairs and a mixture of chairs with and without armrests.
• The seating area does not have: a priority table.
• There are some tables which are at a recommended height for wheelchair users (between 70cm - 80cm).
• Some flooring in the area is smooth and even.
• Where the flooring is not smooth or even, it is due to carpet.
• Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is step-free level access into the toilet(s).
• There is a manual door which opens inwards and has a medium colour contrast.
• The male and female standard toilets were surveyed.
• The wash basin tap type is lever mixer.

You are on Steps (Third Floor). Skip to the next section.

Steps (Third Floor)

• There are 10 or more steps.
• The steps are not clearly marked with no handrails.

You are on Outdoor Spaces. Skip to the next section.

Outdoor Spaces

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• Outdoor Spaces View
  • The following outdoor facilities are available: woodland, gardens, parkland and formal gardens.
  • Surfaces for the outdoor spaces include: grass, compact earth and gravel.
  • Footpaths are available in some of the outdoor spaces.
  • The majority of the paths are wide enough for wheelchair users.
  • There are steep slopes without handrails, slight slopes without handrails and more than 3 steps without handrails in the main areas .
  • There are some bench seats situated along the paths for people to rest.
  • There is a shallow step to access the walled garden.
    There are slight slopes around the rear gardens (photographs 1 to 20).
    There are steep slopes and 10+ steps down to the woodland areas in front of the hotel (photographs 21 to 32).

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User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).