Access Guide
Overview
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About
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- This is a multi-purpose educational and activity centre.
- Facilities available in the venue include: café, teaching and activity areas, playpark, footpath network and accommodation.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Inverness.
- The nearest bus station is Inverness (take Scottish Citylink 917 bus).
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include uneven surfaces and manual doors.
- The following facilities are available: a seat/chair and a water bowl for assistance dogs.
- The venue can provide documents in different languages and virtual tours.
- Staff receive the following training: safeguarding and first aid training.
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Toilet and Changing Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located through the café area on the right hand side and outside the Ceilidh House.
- The shared toilet facilities are located through the café area on the right hand side and outside the Ceilidh House.
- Parent and baby changing facilities are located through the café area on the right hand side.
Parking
- The car park is located at the bottom of a long ramp going up to main building entrance.
- The car park is open air/surface.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- There is a marked zone to one side and the rear.
- The most accessible route from the Blue Badge parking has a dropped kerb without tactile paving and a ramp or slope.
- Parking is free for all users.
- There are 2 electric vehicle charging points.
- There are no electric vehicle charging points designated for Blue Badge holders.
- The centre currently accepts donations for EV charging.
Access To (Entrance)
- The journey time from the car park is approximately 5 minutes.
- The most accessible route has ramps or slopes.
- The ramp is over 150cm wide with a handrail on the left going up.
Entrance
- This entrance is located at the top of the ramp leading from the car park, then via a covered pathway.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open towards you.
- There is a push pad at a height of 78cm.
- The width of the opening is 149cm.
- There is a push pad or push button to exit at a height of 78cm.
- There is step-free level access as you enter.
Counter
- The counter is located through the entrance doors, on the opposite side of the central reception area.
- There is step-free level access to the counter.
- The height of the counter is 118cm.
- There is a fixed hearing assistance system which is not clearly signed.
- There is no (or very little) background noise in this area.
- There are a number of touch screen information displays in the central reception area.
Eating and Drinking
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Location and Service
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- The café is situated on the right hand side of the central reception area.
- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering, colleagues who can provide assistance with ordering and numerous seating options.
- Full table service is not available.
- Menus are handheld and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the left hand side, opposite the main café entrance.
- There is step-free level access to the counter.
- The height of the counter is 88cm.
- There is not a lowered section at the counter.
- The height of the tray rail is 88cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables and high tables.
- There is background noise in this area.
- There is a covered outdoor terrace with tables and chairs.
There is step free access to the outdoor terrace via the central reception area.
Getting Around (The Visitor Centre)
- There is step-free level access throughout all areas.
- Access throughout may include manual doors.
- There may be background noise.
- Wayfinding signage is provided.
- Seating available in the walkways includes: benches and stools.
Outdoor Spaces
- The following is available in this area: a playground with play equipment, parkland and woodland.
- Additional facilities in this area include: pond and decking area, tree nursery and nature-trail network.
- Outdoor areas consist of grass, gravel, compact earth, decking and paving slabs.
- There are footpaths in some areas.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: pond and decking area, play area and selected nature trails.
- There are seats situated along the paths for people to rest.
- The paths have gates and uneven surfaces which may create barriers for some users.
- Depending on the chosen trail there are different terrains, gradients and obstacles.
Information about each trail is available at the centre.
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Playground
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- There is a playground with an access point over 100cm wide.
- The play equipment is within easy reach for seated and standing users and users of different heights.
- The following play experiences are available: climbing, viewing, sensory (visual, audible, or tactile) and social play.
Toilet with Adaptations (Café)
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Location and Access
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- The toilet surveyed is located through the café area on the right hand side.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards.
- The width of the door opening is 91cm.
- The door has a lever twist lock.
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Dimensions and Features
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- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 60cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- There is a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The toilet seat is 48cm from the floor.
- There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser, a soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- There is a pull cord emergency alarm within 10cm from the floor.
- The cubicle has a waste bin and a sanitary bin.
- Additional features include: a mirror and a baby changing table.
Toilet with Adaptations (Ceilidh House)
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Location and Access
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- The toilet surveyed is located outside the Ceilidh House.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards.
- The width of the door opening is 91cm.
- The door has a lever twist lock.
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Dimensions and Features
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- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 100cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- There is a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The toilet seat is 48cm from the floor.
- There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser, a soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- There is a pull cord emergency alarm within 10cm from the floor.
- The cubicle has a sanitary bin.
- Additional features include: a mirror.