Access Guide
Overview
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About
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- The café is attached to the main guest house and shares an accessible entrance.
- Facilities available in the venue include: craft shop.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Helmsdale.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors and narrow walkways.
- The following facilities are available: a water bowl for assistance dogs and a seat/chair.
- Staff receive the following training: inclusivity and autism awareness training.
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Toilet and Changing Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located next to the café.
- The shared toilet facilities are located in the corridor near the ramped entrance..
- Parent and baby changing facilities are located in the toilet with adaptations next to the café.
- Related Access Guides View
Parking
- The car park is located directly in front of the cafe entrance ramp.
- The car park is open air/surface.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- There is a marked zone to one side but not at the rear.
- The most accessible route from the Blue Badge parking has a ramp or slope and manual doors.
- Parking is free for all users.
Entrance
- This entrance is located in front of the accessible parking at the side of the guest house.
- There is step-free access via ramp at the entrance.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 122cm.
- There is a second set of double manual doors .
- The second set of doors open towards you.
- The width of the opening is 140cm.
- There is step-free level access as you enter.
Eating and Drinking
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Location and Service
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- After entering via the ramp, the café is located along the corridor to the right.
- This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering, designated seating and numerous seating options.
- Full table service is available.
- Menus are handheld.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the right hand side as you enter the café.
- There is step-free level access to the counter.
- The height of the counter is 88cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests, benches and chairs without armrests.
- Furniture available in this area includes: tables.
- There is no (or very little) background noise in this area.
Toilet with Adaptations
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Location and Access
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- The toilet surveyed is located next to the café.
- The most accessible route to the toilet has step-free level access, a ramp or slope, manual doors and narrow walkways.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards.
- The door has a twist lock.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is lateral transfer space on both sides of the toilet .
- The lateral transfer space on the left is 86cm (from the side of the toilet pan).
- The lateral transfer space on the right is 88cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the right as you face the toilet.
- The toilet seat is 48cm from the floor.
- There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser, a soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a twist/turn tap.
- The vertical grab rail is on the right as you face the wash basin.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- The cubicle has a waste bin.
- Additional features include: coat hooks and a baby changing table.
Getting Around (craft shop)
- There is step-free level access throughout all areas.
- Access throughout may include manual doors and narrow walkways.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Seating available in the walkways includes: chairs without armrests.
- The craft shop entrance is in the corridor near the main entrance.
Outdoor Spaces (walled garden)
- The following is available in this area: gardens.
- Outdoor areas consist of grass and gravel.
- There are footpaths in some areas.
- There is step-free level access throughout all areas.
- There are seats situated along the paths for people to rest.
- The paths have gates and uneven surfaces.
- Access to the walled garden is via the entrance ramp, around the café on a gravel path and through a tall gate.
