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Hotel du Vin & Bistro Glasgow

One Devonshire Gardens, Hyndland, Glasgow, G12 0UX

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Access Guide

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Introduction

  • Services / facilities within the building include hotel accommodation, function suites and a restaurant and bar.
  • Services / facilities within the grounds include outdoor dining areas.

COVID-19 Information

  • The information in this section was taken in July 2021.
  • There is not a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are hand held.
  • The height of the hand sanitiser is 110cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is 'AA Covid-19 confident' accredited.
  • The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times (Hotel)

  • Reception is staffed 24 hours per day.

Opening Times (Restaurant)

  • Monday 07:00 - 10:00.
  • Monday 17:30 - 20:30.
  • Tuesday 07:00 - 10:00.
  • Tuesday 17:30 - 20:30.
  • Wednesday 07:00 - 10:00.
  • Wednesday 17:30 - 20:30.
  • Thursday 07:00 - 10:00.
  • Thursday 17:30 - 20:30.
  • Friday 07:00 - 10:00.
  • Friday 12:00 - 16:30.
  • Friday 17:30 - 20:30.
  • Saturday 08:00 - 11:00.
  • Saturday 12:00 - 16:30.
  • Saturday 17:30 - 20:30.
  • Sunday 08:00 - 11:00.
  • Sunday 12:00 - 16:30.
  • Sunday 17:30 - 20:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Hyndland.
  • The nearest underground station is Hillhead.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Blue Badge Parking View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 200cm x 700cm (6ft 7in x 22ft 12in).
    • On street Blue Badge parking is located to the front right on the building.
  • On Street Standard Parking View
    • Clearly signed and / or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 200cm x 700cm (6ft 7in x 22ft 12in).
    • Standard marked parking bays are located in front of the building and on Hughended Road.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Reception Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 80cm (2ft 7in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 165cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 97cm.
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 10 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There are 2 similar entrances to the right of the reception entrance, shown in photographs 7 to 10.
    • The additional entrances lead directly to rooms or can be used to access the reception via the main corridor.

Outside Access (Restaurant Entrance)

  • Entrance View
    • This information is for the entrance located at the front left of the building.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 75cm (2ft 6in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 164cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 96cm.
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Reception Garden Entrance)

  • Entrance View
    • This information is for the entrance located behind reception leading to a further garden area.
    • There is step-free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located leading down to further seating.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is a shallow kerb in the lower area and a lip into the sheltered seating to be aware of here.
    • The steps down to additional tables could be bypassed by using the access gate from the rear lane, via a member of staff.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building, signed 'Accessible Entrance House 5'.
    • There is step-free access at this entrance, via lift.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 100cm (3ft 3in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 94cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left beyond the rear gate.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 122cm (4ft).
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up to the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is a lightweight gate, 93cm wide which opens away from you to access this area from the rear lane.
    • The bell is to the left of the gate.
    • The rear lane has a cobbled surface with an easy slope throughout, and can be used for drop-offs.
    • There is a further assistance bell to the left of the lift for people dining in this outdoor area.
    • There is a 72cm wide portable ramp to overcome a further shallow step in the doorway.

Lift (Accessible Entrance)

  • There is a lift for public use.
  • The lift is located to the left of the steps.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • The lift is approximately 3m (3yd 10in) from the accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 77cm (2ft 6in).
  • The dimensions of the lift are 77cm x 100cm (2ft 6in x 3ft 3in).
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • Comments View
    • There is a push button bell to the left of the lift.
    • At the time of survey in July 2021 the venue was planning to replace the lift with a further ramp.

Outside Access (Alternative Restaurant Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building, to the right.
    • There is step-free access at this entrance, via lift.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 95cm (3ft 1in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 73cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located to the left as you face the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • There is a lightweight gate, 103cm wide which opens away from you to access this area from the rear lane.
    • The rear lane has a cobbled surface with an easy slope throughout, and can be used for drop-offs.
    • There is a third door which is 84cm wide, opens towards you and is permanently held open.

Lift (Alternative Restaurant Entrance)

  • There is a lift for public use.
  • The lift is located to the left as you face the entrance.
  • The lift is a platform lift.
  • The platform lift accesses a small level change.
  • Wall mounted information boards are not provided at lift landings.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 77cm x 100cm (2ft 6in x 3ft 3in).
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • Comments View
    • The assistance bell is to the left of the lift.
    • At the time of survey in July 2021 the venue was planning to replace the lift with a ramp.

Reception

  • The desk/counter is 10m (10yd 2ft) from the corridor lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in public areas.
  • The lighting levels are varied.

Level Change (Inside Access)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the corridor between reception and the accessible entrance.
  • There is/are 4 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • Comments View
    • There are 2 sets of steps and 2 lifts in this corridor.
    • The portable ramp from the accessible entrance can also be used to bypass internal steps, available via a member of staff.

Lift (Corridor)

  • There is a lift for public use.
  • The lift is located in the corridor between reception and the accessible entrance.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are LG, G.
  • The platform lift accesses a small level change.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 10m (10yd 2ft) from the accessible entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 77cm (2ft 6in).
  • The dimensions of the lift are 77cm x 100cm (2ft 6in x 3ft 3in).
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is moderate to good.

Eating and Drinking

  • The following information is for the restaurant/bar.
  • The restaurant is located to the left of the building.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 17m (18yd 1ft) from the alternative restaurant entrance.
  • The distance between the floor and the lowest table is 40cm (1ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The standard height for tables is 72cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is Fine Dining.
  • Comments View
    • There are several dining rooms available here.
    • The bar area is shown in photographs 9 to 12.
    • There are 4 medium steps leading down to a further dining area, with a handrail on the right going up.
    • This area can also be accessed from reception via 4 medium steps with a handrail on the right going up.
    • The steps are shown in photographs 13 to 16 and can be bypassed using the portable ramp from the accessible entrance, available via a member of staff.

Room

  • General Information View
    • The Tourist Board rating is 4.
    • There are 49 rooms in total.
    • There are 7 standard ground floor rooms.
    • There are 41 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 15m (16yd 1ft) from the corridor lift.
    • There is level access from an accessible entrance.
    • This is by lift.
    • No accessible rooms are located in a separate building from the main hotel.
  • Accessible Room View
    • The room number or room name viewed was Pommery.
    • The width of the door is 100cm (3ft 3in).
    • The height of the bed is 70cm (2ft 4in).
    • The measurement between the bed base and floor is 15cm (6in).
    • Light switches are not within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 80cm (2ft 7in).
    • The door opens outwards.
    • The door is easy to open.
    • The door does not have a lock.
    • The dimensions of the accessible ensuite are 250cm x 215cm (8ft 2in x 7ft 1in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet, the wall mounted grab rails are on the left.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 83cm (2ft 9in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • It is tied up and out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 60cm (1ft 12in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a shower over the bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is fixed.
    • The shower control type is twist/turn.
    • There is a shower chair.
    • There are handrails available for the shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is fair.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is poor.
    • The colour contrast between the external ensuite door and wall is fair.
    • Lighting levels in the room are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The colour contrast between the dropdown rails and wall is good.
    • The colour contrast between the grab rails and wall is poor.
    • Lighting levels in the ensuite are good.
  • Auxiliary Aids - General View
    • Some hotel rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) vibrating pillow(s) and Teletext/subtitles.
    • Vibrating fire alarms are available from reception.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 1.
    • The number of accessible rooms with wheel in showers is 1.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Some of these rooms are accessed by platform lift.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
    • Adjoining rooms are available.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are further standard rooms.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 1m (3ft 3in) from the accessible restaurant entrance.
    • This accessible toilet is located to the rear of the restaurant, immediately to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 142cm x 232cm (4ft 8in x 7ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 79cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 170cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • The door to the accessible and female toilet from the restaurant area, shown in photograph 1, is 73cm wide.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you enter.
    • The female toilet(s) is/are approximately 3m (3yd 10in) from the accessible restaurant entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located adjacent to the staircase by the bar entrance.
    • The male toilet(s) is/are approximately 10m (10yd 2ft) from the accessible restaurant entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are good.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located down the rear of the main corridor staircases.
    • The female and male toilets are approximately 20m (21yd 2ft) from the lift.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard toilets to the right of the building.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is not level access to the baby change facility.
  • Comments View
    • There is a larger toilet with a dropdown rail available in the toilets to the right of the building, accessed via steps.

Level Change (Further Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading down beside the main corridor staircases.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Comments View
    • There are 3 similar steps to access the toilets to the right of the building.

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located opposite the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.