Access Guide
Introduction
- Services / facilities within the building include hotel accommodation, function suites and a restaurant and bar.
- Services / facilities within the grounds include outdoor dining areas.
Opening Times (Restaurant)
- Monday 17:30 - 20:30.
- Monday 07:00 - 10:00.
- Tuesday 17:30 - 20:30.
- Tuesday 07:00 - 10:00.
- Wednesday 17:30 - 20:30.
- Wednesday 07:00 - 10:00.
- Thursday 17:30 - 20:30.
- Thursday 07:00 - 10:00.
- Friday 17:30 - 20:30.
- Friday 07:00 - 10:00.
- Friday 12:00 - 16:30.
- Saturday 17:30 - 20:30.
- Saturday 12:00 - 16:30.
- Saturday 08:00 - 11:00.
- Sunday 17:30 - 20:30.
- Sunday 12:00 - 16:30.
- Sunday 08:00 - 11:00.
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Comments
View
- The hotel is staffed 24 hours.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Hyndland.
- The nearest underground station is Hillhead.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 200cm x 700cm (6ft 7in x 22ft 12in).
- On street Blue Badge parking is located to the front right on the building.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 200cm x 700cm (6ft 7in x 22ft 12in).
- Standard marked parking bays are located in front of the building and on Hughended Road.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Reception Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is stepped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 80cm (2ft 7in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The width of the door opening is 165cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 97cm.
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Step(s)
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- The step(s) is/are located leading up to the entrance.
- There is/are 10 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 20cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
View
- There are 2 similar entrances to the right of the reception entrance, shown in photographs 7 to 10.
- The additional entrances lead directly to rooms or can be used to access the reception via the main corridor.
- There are 2 similar entrances to the right of the reception entrance, shown in photographs 7 to 10.
Outside Access (Restaurant Entrance)
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Entrance
View
- This information is for the entrance located at the front left of the building.
- There is stepped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 75cm (2ft 6in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The width of the door opening is 164cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 96cm.
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Step(s)
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- The step(s) is/are located leading up to the entrance.
- There is/are 9 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 22cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Outside Access (Reception Garden Entrance)
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Entrance
View
- This information is for the entrance located behind reception leading to a further garden area.
- There is step-free access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located leading down to further seating.
- There is/are 6 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
View
- There is a shallow kerb in the lower area and a lip into the sheltered seating to be aware of here.
- The steps down to additional tables could be bypassed by using the access gate from the rear lane, via a member of staff.
- There is a shallow kerb in the lower area and a lip into the sheltered seating to be aware of here.
Outside Access (Accessible Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the building, signed 'Accessible Entrance House 5'.
- There is step-free access at this entrance, via lift.
- There is a bell/buzzer.
- The height of the bell/buzzer is 100cm (3ft 3in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 94cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 85cm.
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Ramp/Slope
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- The ramp/slope is located to the left beyond the rear gate.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 122cm (4ft).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located leading up to the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
View
- There is a lightweight gate, 93cm wide, which opens away from you to access this area from the rear lane.
- The bell is to the left of the gate.
- The rear lane has a cobbled surface with an easy slope throughout, and can be used for drop-offs.
- The ramp to bypass the steps offers a handrail on the left. There is a further ramp at the doorway which does not offer a handrail.
- There is a lightweight gate, 93cm wide, which opens away from you to access this area from the rear lane.
Outside Access (Alternative Restaurant Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the building, to the right.
- There is step-free access at this entrance, via lift.
- There is a bell/buzzer.
- The height of the bell/buzzer is 95cm (3ft 1in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 73cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading up to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 110cm (3ft 7in).
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Comments
View
- There is a lightweight gate, 103cm wide, which opens away from you to access this area from the rear lane. The rear lane has a cobbled surface with an easy slope throughout, which can be used for drop-offs.
- There is a third door which is 84cm wide, opens towards you and is permanently held open.
- There is a lightweight gate, 103cm wide, which opens away from you to access this area from the rear lane. The rear lane has a cobbled surface with an easy slope throughout, which can be used for drop-offs.
Reception
- The desk/counter is 10m (10yd 2ft) from the corridor lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in public areas.
- The lighting levels are varied.
Level Change (Inside Access)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in the corridor between reception and the accessible entrance.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
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Comments
View
- There are 2 sets of steps and 2 lifts in this corridor.
- The portable ramp from the accessible entrance can also be used to bypass internal steps, available via a member of staff.
Lift (Corridor)
- There is a lift for public use.
- The lift is located in the corridor between reception and the accessible entrance.
- The lift is a platform lift.
- The floors which are accessible by this lift are LG, G.
- The platform lift accesses a small level change.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 10m (10yd 2ft) from the accessible entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 77cm (2ft 6in).
- The dimensions of the lift are 77cm x 100cm (2ft 6in x 3ft 3in).
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
View
- There is an identical lift further along the corridor.
Eating and Drinking
- The following information is for the restaurant/bar.
- The restaurant is located to the left of the building.
- The bar does serve food.
- Full table service is available.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 17m (18yd 1ft) from the alternative restaurant entrance.
- The distance between the floor and the lowest table is 40cm (1ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- The standard height for tables is 72cm.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Fine Dining.
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Comments
View
- There are several dining rooms available here.
- The bar area is shown in photographs 9 to 12.
- There are 4 medium steps leading down to a further dining area, with a handrail on the right going up.
- This area can also be accessed from reception via 4 medium steps with a handrail on the right going up.
- The steps are shown in photographs 13 to 16 and can be bypassed using the portable ramp from the accessible entrance, available via a member of staff.
Room
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General Information
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- The Tourist Board rating is 4.
- There are 49 rooms in total.
- There are 7 standard ground floor rooms.
- There are 41 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 1 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 15m (16yd 1ft) from the corridor lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
View
- The room number or room name viewed was Pommery.
- The width of the door is 100cm.
- The height of the bed is 70cm.
- The measurement between the bed base and floor is 15cm (6in).
- Light switches are not within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 80cm (2ft 7in).
- The door opens outwards.
- The door is easy to open.
- The door does not have a lock.
- The dimensions of the accessible ensuite are 250cm x 215cm (8ft 2in x 7ft 1in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the left.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 83cm (2ft 9in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- It is tied up and out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is a bath.
- The height of the side of the bath from floor level is 60cm (1ft 12in).
- The tap type is lever.
- There is a mixer tap.
- There is not a shower over the bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is fixed.
- The shower control type is twist/turn.
- There is a shower chair.
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is fair.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is poor.
- The colour contrast between the external ensuite door and wall is fair.
- Lighting levels in the room are adjustable.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is poor.
- The colour contrast between the walls and floor in the ensuite is poor.
- The colour contrast between the dropdown rails and wall is good.
- The colour contrast between the grab rails and wall is poor.
- Lighting levels in the ensuite are good.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) vibrating pillow(s) and Teletext/subtitles.
- Vibrating fire alarms are available from reception.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 1.
- The number of accessible rooms with wheel in showers is 1.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Some of these rooms are accessed by platform lift.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors cannot be accessed by lift.
- There is not level access to standard rooms on other floors.
- Adjoining rooms are available.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are further standard rooms.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 1m (3ft 3in) from the accessible restaurant entrance.
- This accessible toilet is located to the rear of the restaurant, immediately to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 142cm x 232cm (4ft 8in x 7ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 79cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 170cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
View
- The door to the accessible and female toilet from the restaurant area is 73cm wide.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to the left as you enter.
- The female toilet(s) is/are approximately 3m (3yd 10in) from the accessible restaurant entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located adjacent to the staircase by the bar entrance.
- The male toilet(s) is/are approximately 10m (10yd 2ft) from the accessible restaurant entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located down the rear of the main corridor staircases.
- The female and male toilets are approximately 20m (21yd 2ft) from the lift.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the standard toilets to the right of the building.
- The height of the baby change table once extended is 94cm (3ft 1in).
- Inside the venue, there is not level access to the baby change facility.
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Comments
View
- There is a larger toilet with a dropdown rail available in the toilets to the right of the building, accessed via steps.
Level Change (Further Standard Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading down beside the main corridor staircases.
- There is/are 5 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
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Comments
View
- There are 3 similar steps to access the toilets to the right of the building.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located opposite the building.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.